Altitude, a global provider of omnichannel solutions to deliver great customer experiences, today announced the company once more has been included by Gartner, Inc. in the “2016 Magic Quadrant for Contact Center Infrastructure, Worldwide” (1). This is the 12th consecutive year Altitude has been positioned in the report.
Altitude helps companies create value for their businesses through great customer engagement. Its solutions enable customer-centric strategies by improving customer interactions, unifying the touchpoints, and increasing customer loyalty.
Gartner evaluation based on completeness of vision and ability to execute
“We believe inclusion in this influential report for twelve years in a row validates our focus on the contact center as a key element of customer-centric strategies and our ability to deliver value to companies and organizations in key industries such as BPO and financial services” stated David Romero, Chief Marketing Officer at Altitude. “There is dramatic change going on in contact centers worldwide. Most organizations will soon be managing at least eight different forms of contact methods. Our solutions can maintain high integration levels and enable excellent, consistent service across many, very different, channels”. The report positions Altitude in the Niche Players quadrant where it has improved its position for both Ability to Execute and Completeness of Vision.
Altitude uCI solutions help build a unified view of the customer journey.
Altitude (altitude.com) delivers worldwide a robust, modular solution that connects all customer interactions and touch points for a unified view of the customer journey. With 12 offices in four continents and a strong partner network, Altitude leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.
In the report, Gartner states “To be included in this Magic Quadrant, solution providers had to demonstrate all of the following capabilities: Premises-based contact center product and service revenues in excess of $10 million in the calendar year 2015. Evidence of sales, marketing and operational presence in a minimum of three of the following geographical regions: Asia/Pacific, Eastern Europe, Japan, Latin America, the Middle East and Africa, North America, and Western Europe. We required evidence that vendors operated sales offices in those regions and were actively selling contact center solutions in those regions; they could not just sell solutions in one region for delivery in the other regions. We also required vendors to have multiple-language web presence. Vendors could meet these requirements directly and/or through channel partners (…); Significant market share in the geographic markets specified above; Sufficient sales and operational presence to support market objectives; Demonstrable solutions in a minimum of five of the CCI technology areas defined in the Market; Definition/Description section of this document; Ability to generate significant interest by leading client market segments.”
Magic Quadrant Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose
1 Gartner, Magic Quadrant for Contact Center Infrastructure, Worldwide, May 19, 2016; Drew Krauss and Steve Blood