Next week at Enterprise Connect, Applied Voice & Speech Technologies, Inc. (AVST) will present Skype for Business A Customer’s Journey featuring esteemed UC experts: Roy King, Senior Business Development Manager at Microsoft, Russell Batchelor, Enterprise Strategy Architect from London and Tom Minifie, CTO of AVST. This panel session will share a real-life customer’s journey to Skype for Business.
Many businesses are beginning a complex, evolutionary journey to Skype for Business as a critical part of their Unified Communications (UC) solution set. The session at Enterprise Connect will highlight some of the most challenging scenarios that decision-makers face, including multi-PBX interoperability, intelligent call processing and mobility. Attendees will learn how to navigate the waters to address these challenges and realize a successful deployment of Skype for Business.
According to King,“Skype for Business is a modern communications solution that enables a highly-connected workforce. AVST, a Microsoft Gold Partner, provides value-added enterprise-class UC applications that enhance our customers’ experience and let them take advantage of the Skype for Business platform without foregoing any of the functionality they expect. This panel session is a great opportunity to share a real-world implementation that addresses serious customer requirements.”
A critical component of the panel discussion is the insider’s view of a successful customer implementation of Skype for Business in the UK. Presented by Batchelor, this portion of the session will cover the implementation of Skype for Business in the London Borough of Lambeth. When migrating their legacy PBX to Skype for Business, this local authority needed AVST to bridge the two voice platforms together to accommodate their large and diverse user base. AVST also accommodated the authority’s large pool of mobile workers and offered intelligent call processing capabilities for routing critical inbound calls quickly and effectively.
“It was crucial for us to find a robust solution that could intelligently route calls to various endpoints and ensure that messages were secure,” said Batchelor. “AVST was instrumental in helping us modernize our communications and make the transition to Skype for Business. I look forward to sharing our experiences with attendees at Enterprise Connect.”
AVST’s Minifie will round out the panel with a review of the company’s UC applications that enhance Skype for Business and offer a seamless transition. For businesses looking to deploy Skype for Business as a full or partial PBX replacement, AVST offers the following essential communications applications:
• Voice Platform Interoperability for Skype for Business;
• Automated Attendant for Skype for Business;
• IVR for Skype for Business;
• Voicemail for Skype for Business;
• Call Center for Skype for Business;
• Personal Assistant for Skype for Business.
The session will take place in Osceola 1, from 2:30 pm. to 3:15 pm. on Tuesday, March 8, 2016, at Enterprise Connect in Orlando, Florida. To learn more about AVST’s integration with Skype for Business, visit avst.com/skypeforbusiness.
With more than 30 years of continuous innovation, Applied Voice & Speech Technologies, Inc. (AVST) is a trusted developer of software-based Unified Communications (UC) solutions for businesses of all sizes.
Our passion is to develop communications solutions that transform the productivity of individual workers, teams and businesses while leveraging the value of their existing and evolving IT infrastructure.
Thousands of businesses worldwide rely on AVST to meet their “mission-critical” communications requirements today, align their business with key trends and, with the world-class interoperability of AVST’s UC solutions, provide a bridge to their digital future.
Headquartered in Orange County, California, AVST (avst.com) maintains facilities in Seattle, Washington, Victoria B.C., Canada and the United Kingdom and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners.