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NewswireTODAY - /newswire/ -
Toronto, Ontario, Canada, 2016/01/19 - Upstream Works Software announced today that TMC, a global, integrated media company, named Upstream Works for Finesse as a 2016 CUSTOMER Product of the Year Award winner - TMCnet.com / UpstreamWorks.com.
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Upstream Works for Finesse (UWF) helps organizations of all sizes to quickly and effectively engage with customers across any channel. Contact centers can improve efficiencies and increase customer satisfaction with an open solution supporting the Cisco Collaboration platform, including an intuitive smart agent desktop and real-time customer interaction history across all channels. UWF enables clients to provide insightful, personalized customer service excellence.
“We’re very pleased that Upstream Works for Finesse has been recognized by TMC,” said Rob McDougall, President and CEO of Upstream Works. “With a continued focus on omnichannel innovation, the Upstream Works team continues to develop intuitive and adaptive solutions that empower agents and end-users to deliver customer experience excellence across all communication channels.”
The 2016 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Upstream Works with a 2016 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Upstream Works for Finesse solution has proven deserving of this elite status and I look forward to continued innovation from Upstream Works in 2016 and beyond.”
The 18th Annual Product of the Year Award winners will be published in the 2016 January/February issue of CUSTOMER magazine.
About Upstream Works Software
Upstream Works’ solutions (upstreamworks.com) improve channel efficiency, allowing a business to track and manage customers across all interaction channels. They provide a complete suite of agent and management tools to improve efficiencies and revenues, capturing the entire set of data needed to understand the customer journey. With an Upstream Works solution you get a total view of customer experience, agent performance and contact center efficiency.
About TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine (customer.tmcnet.com) premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more.
About TMC
Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers.
TMC’s Marketplaces:
• Unique, turnkey Online Communities boost search results, establish market validation, elevate brands and thought leadership, while minimizing ad-blocking.
• Custom Lead Programs uncover sales opportunities and build databases.
• In-Person and Online Events boost brands, enhance thought leadership and generate leads.
• Publications, Display Advertising and Newsletters bolster brand reputations.
• Custom Content provides expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts.
• Comprehensive Event and Road Show Management Services help companies meet potential clients and generate leads face-to-face.
TMC Contact: Rebecca Conyngham - Marketing Manager
P: 203-852-6800 x287 - E: rconyngham[.]tmcnet.com.
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jkeay[.]upstreamworks.com 
