NewswireTODAY - /newswire/ - Mumbai, Maharashtra, India, 2007/03/21 - Novell India has announced that its Global Support and Services organization in Mumbai has achieved certification under the prestigious Service Capability & Performance (SCP) Support Standard - [Nasdaq: NOVL].

Novell’s US facilities first gained the certification in 2005 and was the only Linux distributor to have achieved this level of global capability. The Mumbai centre achieved the certification after an extensive audit of support capabilities. The implementation of the Quality System is yet another step in the growth of the centre in supporting Novell’s global clients. The India Services Centre provides technical support to Novell’s global clients.

“The India Support Center is a critical part of 24x7 Worldwide support strategy in India and Worldwide. Implementing the Support Center Practices (SCP) Quality System will help us provide better consistent support to our customers worldwide. This is also a proud moment for all our engineers at the Mumbai support centre supporting SUSE Linux customers, Novell’s security products & Workgroup products.” said Revathi Kasturi, Managing Director, Novell Asia West.

“Novell is the only Linux distributor to have this level of global capability,” said Mike Lyons, vice president, Novell Global Support and Services. “Now, Novell grows even stronger with the addition of the Mumbai centre. The world class work that our Mumbai team has been able to deliver is confirmation of our superior ability to deliver support to all of our customers. Customers can truly receive enterprise level support for Linux, and it comes from Novell.”

The Service Capability & Performance (SCP) Standards provide the definitive standard for service excellence in the technology industry. The internationally recognized standards were created by a consortium of leading technology companies and Service Strategies Corp. Three distinct disciplines - support, field service, and professional services - provide the framework for measuring performance, implementing best practices, and leveraging a network of professionals actively engaged in enhancing the quality of their service and support operations. The SCP Standards require comprehensive on-site audits to confirm that companies meet the requirements of approximately 100 business elements defined in the program. Certified organizations must demonstrate their continued commitment to high performance standards through annual re-certification audits.

About Novell
Novell, Inc. (Nasdaq: NOVL) delivers infrastructure software for the Open Enterprise. We are a leader in enterprise-wide operating systems based on Linux and open source and the security and systems management services required to operate mixed IT environments. We help our customers minimize cost, complexity and risk, allowing them to focus on innovation and growth.

Novell (novell.com) is a registered trademark,Novell, Inc. in the United States and other countries. Linux is a registered trademark of Linus Torvalds. All other third-party trademarks are the property of their respective owners.

Agency / Source: Ogilvy Public Relations

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