NewswireTODAY - /newswire/ - Norristown, PA, United States, 2015/09/21 - MMS + SMS messaging is transforming mobile customer journeys and creating a wide range of visual communication opportunities - Webtext.com.

WEBTEXT announced today it will be demonstrating MMS + SMS messaging in Cisco UCCX and UCCE contact center platforms at the 2015 Cisco Americas Customer Collaboration Sales Summit in New Orleans, LA on Wednesday and Thursday, September 23 and 24.

Powerful use cases range from customers submitting pictures of auto or property damage to pictures of cable configuration to connect new cable and modem service.

WEBTEXT launched MMS for Cisco contact center and enterprise customers this summer in the US and Puerto Rico. WEBTEXT expects to make MMS available in Canada in 4Q15.

About WEBTEXT

WEBTEXT (webtext.com) is the only messaging provider that can connect every Avaya or Cisco contact center and related business system to customers’ cell phones. WEBTEXT uses proprietary applications and a network of global messaging gateways to deliver rich mobile messaging that transforms customer journeys and creates a new customer experience enabling more customers to be handled in their preferred channel with their preferred device. WEBTEXT messaging is easy to deploy and allows customers to keep their existing voice provider. WEBTEXT customers include government agencies, Fortune 500, Ivy League, as well as large and small enterprise.

Agency / Source: Webtext

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