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Confirmit, the leading global solutions provider for Customer Experience, Employee Engagement and Market Research, today announced the winners of the 2015 Confirmit ACE (Achievement in Customer Excellence) Awards for Best Use of Feedback Solutions.
The Best Use of Feedback Solutions Awards are presented in addition to the annual Confirmit ACE Awards. These awards recognize organizations that best use Confirmit’s Voice of the Customer solutions to drive positive change, enhance processes and increase Return on Investment.
The following companies have been named Best Use of Feedback Solutions winners this year:
Philadelphia Insurance: Winner, Best Use of Feedback Solutions for Voice of the Customer, acknowledging the organization that best uses its feedback solution to capture, analyze and respond to customer feedback to improve the customer experience.
Asurion: Winner, Best Use of Feedback Solutions for Voice of the Employee, acknowledging the organization that best uses its feedback solution to capture, analyze and respond to employee feedback to improve the employee experience.
Pitney Bowes: Winner, Best Use of Innovation in Customer for Employee Engagement, acknowledging the organization that has shown the greatest innovation in the application of its feedback solution to strengthen customer or employee engagement.
W5 with Gas Networks Ireland: Winner, Best Use of Insight through a Market Research Agency, acknowledging the Market Research agency that has delivered the best Voice of the Customer solution to a client to improve processes or drive business change.
The Hanover Insurance Group: Winner, Best Use of Feedback Solutions to Drive Overall Business Impact, acknowledging the organization that best uses its feedback solution to listen, analyze and act upon feedback to achieve business results, improve business processes, or institute change.
21st Century Insurance: Winner, Best Use of Feedback Solutions in the Contact Center, acknowledging the organization that best uses its feedback solutions to listen, analyze and act upon feedback to improve contact center operations and results.
“These companies demonstrated exceptional and continued dedication to improving customer experience across their organizations,” said Henning Hansen, President and CEO of Confirmit. “Not only are they committed to Voice of the Customer best practices, they use customer insights paired with additional data, such as the Voice of the Employee to drive positive change and improvements to their business processes.”
Honorable Mentions:
Due to the strong applicant pool this year, Confirmit has also named honorable mentions in each of these categories:
• Siemens Building Technologies & Infor: Best Use of Feedback Solutions for Voice of the Customer
• ANYSYS and Belairdirect: Best Use of Innovation in Customer or Employee Engagement
• RONIN Corporation and Survey Sampling Europe: Best Use of Insight through a Market Research Agency
• Best Buy: Best Use of Feedback Solutions to Drive Overall Business Impact
• BNSF: Best Use of Feedback Solutions in the Contact Center
All companies recognized for Best Use of Feedback are also winners of 2015 Confirmit ACE Awards; the 2015 Confirmit ACE Award winners were announced on May 13, 2015.
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