Applied Voice & Speech Technologies, Inc. (AVST) announced the expansion of its customer support offerings with an enhanced Global Services Program (GSP) and a new support solution partnership with Nectar Services Corp. The announcement underscores AVST's commitment to its resellers and customers to continue enhancing its business model to meet their evolving support requirements for Unified Communications (UC) deployments as well as support the rapid growth of multi-site, geographically dispersed customers around the world.
Designed to meet the needs of organizations with multi-site and/or multinational implementations, GSP offers AVST customers access to a support network of over 200 resellers worldwide and 1,000+ certified technicians. This highly trained global support team plans, deploys and supports AVST UC solutions. Key customer benefits include:
• 24/7 technical support, 365 days a year;
• Program management and installation of CX-E solutions;
• Remote system monitoring and proactive issue resolution;
• Unlimited online technical training courses.
Additionally, AVST is incorporating Nectar's Unified Communications Management Platform (UCMP) into its services portfolio. UCMP is the industry's most complete end-to-end UC network management system that pinpoints issues before they affect users. Nectar's UCMP delivers system health and availability for AVST's CX-E deployments with a 360-degree view of all voice and data assets, providing root cause analysis, contextual monitoring and at-a-glance troubleshooting.
Today, more than 20 million users worldwide rely on AVST's CX-E platform, including top hospitals, the largest public and private universities, major government agencies and multinational corporations. "Our goal is to proactively resolve problems before customers even notice them," said Dan Ravetto, Vice President of Support & Services at AVST. "With some of our customers fielding nearly two million calls a month, it's critical that our applications and our support experience continue to live up to their enterprise-class, mission critical standards."
"AVST has garnered a reputation for designing and delivering mission critical, enterprise-class UC applications and UC interoperability that complement solutions from leading IP telephony vendors Avaya, Cisco, Microsoft, Mitel, NEC and more. We are pleased to partner with AVST to improve the management of and visibility to the health of AVST's CX-E solutions deployed worldwide," said Nectar Services Corp.'s Christopher Joe, Vice President Sales, Americas.
Because AVST's solutions are sold through an extensive and diverse global reseller network, having a comprehensive service and support portfolio is a critical component of its success.
"Service and support revenue is a major element of our resellers' business," said Hardy Myers, AVST President & CEO. "The GSP program and our partnership with Nectar Services Corp. reinforce our commitment to provide our resellers with customizable service and support offerings for their growing installed base of multi-site, global customers."
With more than 30 years of continuous innovation, Applied Voice & Speech Technologies, Inc. (AVST.com) is a trusted developer of software-based Unified Communications (UC) solutions for businesses of all sizes.
Our passion is to develop communications solutions that transform the productivity of individuals, teams and businesses while leveraging the value of their existing and evolving IT infrastructure.
Thousands of businesses worldwide rely on AVST to meet their “mission-critical” communications requirements today, align their business with key trends and, with the world-class interoperability of AVST’s UC solutions, provide a bridge to their digital future.
Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria B.C., Canada and the United Kingdom and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners.