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NewswireTODAY - /newswire/ -
London, United Kingdom, 2007/03/12 - Frost & Sullivan today announced that COLT has been awarded the Customer Service Leadership Award 2006, in recognition of its 'superb customer service in the European Carrier Ethernet Services Market'.
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Frost & Sullivan commended COLT for establishing a 'new market benchmark for other operators with its pioneering Ethernet offering', which addresses the needs of today's European businesses.
"Delivering Ethernet services over a robust network backbone is of paramount importance if communications service providers are to continue delivering added value in a marketplace where products and services are rapidly commoditised," says Frost & Sullivan analyst Fernando Elizalde. "Ethernet is quickly becoming the technology of choice to connect remote sites and seamlessly deliver integrated data, voice and video applications. As the market continues to mature, an increasing number of businesses will look to providers like COLT with proven expertise in using Ethernet technology across different regions, countries and terrain."
COLT has pioneered Ethernet services for more than 10 years and today provides Europe's broadest portfolio of metro, national and international Ethernet services to more than 1,700 European businesses. During 2007, COLT will continue to expand the geographical reach and features of its Ethernet services to meet customer demand for simpler, more flexible and higher bandwidth communications infrastructures.
"We are delighted to be recognised by Frost & Sullivan as the market benchmark for European Ethernet services," said Alireza Mahmoodshahi, CTO at COLT. "We have been focusing heavily on building our Ethernet capabilities over the last year. We believe that extending Ethernet from the local area into the wide area network is critical in helping businesses operate more agile and lower cost networks and supporting the next generation of converged communications services."
In recognition of its achievement in the Ethernet field, in September 2006 the company also won the Metro Ethernet Forum's (MEF) prestigious Carrier Ethernet European Service Provider of the Year Award for 'Outstanding Innovation'.
About the Frost & Sullivan Award
The Frost & Sullivan Award for Customer Service Leadership is bestowed upon the company that has demonstrated excellence in customer service leadership within the industry. The winning company must show tremendous responsiveness to customer needs and demonstrated a continuous focus on long and short-term customer profitability goals. In addition, the recognised company must also demonstrate flexibility in tailoring their product offerings to suit its customer businesses.
About COLT
COLT is a leading European provider of business communications. COLT specialises in providing data, voice and managed services to midsize and major businesses and wholesale customers. It has more than 50,000 customers across all industry sectors. COLT owns and operates a 13-country, 20,000km network that includes metropolitan area networks in 32 major European cities with direct fibre connections into 10,000 buildings and 14 COLT data centres.
COLT Telecom Group S.A. is listed on the London Stock Exchange (COLT).
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