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NewswireTODAY - /newswire/ -
Woburn, MA, United States, 2015/01/15 - Parlance Corporation, a provider of call automation for operator services and contact centers, today announces a new webinar, “How to Please Callers and Wow Management” - ParlanceCorp.com.
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Doctors Community Hospital will partner with Parlance Corporation to present the webinar on January 29th at 2pm EST.
The webinar will look at Doctors Community Hospital’s call handling challenges, and how they overcame them to please callers, improve operator availability, and save money.
“No one likes to call a business and then be immediately forced to sit on hold or deal with frustrating auto attendants,” states Joseph Maxwell, Chief Operating Officer at Parlance. “And with the costs associated with providing effective call handling rising in step with call load, there are a number of issues to tackle. We’re excited to show how we were able to help Doctors Community Hospital improve the caller experience and save money through an automated/live operator partnership.”
Webinar Details:
How to Please Callers and Wow Management
How an automated/live operator partnership improved the caller experience, reduced costs, and made believers out of management.
In this 45 minute webinar you will learn how Doctors Community Hospital was able to:
• Improve the caller experience
• Reduce costs
• Make believers out of management
Thursday January 29th, 2015 at 2pm EST
Doctor’s Community Hospital
With a tradition of providing high-quality and comprehensive medical services, Doctors Community Hospital is dedicated to passionately caring for its patients and community. Founded in 1975, this non-profit institution is an acute-care medical and surgical hospital with 219-licensed beds.
Parlance Operator Assistant™
Parlance Operator Assistant™ is specifically designed to deliver a positive caller experience that yields greater levels of self-service for callers to and within your organization. A fast, simple, and intuitive call connection means happier callers, more available (and less stressed) operators, and time and cost savings for the enterprise. Operator call load is reduced, operational costs go down, and callers get to where they need to go quickly while never feeling trapped or isolated.
Parlance Corporation
Parlance helps a growing number of healthcare facilities, colleges & universities, and large enterprises deliver a positive caller experience with auto attendant solutions that callers actually like. Elevate each caller experience, drive efficient operations, and move beyond the typical auto attendant.
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mbedard[.]parlancecorp.com 
