Software has come a long way since the 90s and yet the pet industry is notoriously slow to jump on to the technology wave that has swept over most other industries. Most pet care businesses use antiquated software or outdated pencil and paper systems. But pet boarding and grooming is now a $4B industry and old ways of doing business won’t cut it anymore. The more successful a pet service business is, the greater the need for a software solution to streamline and simplify running a business.
PawLoyalty is a cloud-based, feature rich, intuitive business management software thoughtfully designed for pet boarders, groomers, and trainers. Having been “born in the cloud”, the far reaching benefits of this software far outperform other systems for running a business.
CEO and founder, Garret Tadlock, explains why the future belongs to those who rise up to the cloud:
The other day I had a customer tell me that switching from their installed software to PawLoyalty was like upgrading a flip phone to an iPhone… Well, I couldn’t have said it better myself. Cloud-based software gives customers benefits like mobility (anytime, anywhere access), compatibility to use their software on multiple devices (PC, MAC, tablet, smartphone), and more sophisticated tools to measure, track and analyze business success. It also allows their customers to book conveniently using on-line booking, improves their employees’ experience with software that has an intuitive and thoughtfully designed user-interface, and the software integrates social media sharing which means more built-in word-of-mouth referrals.
Technology is changing every day, every month, every time you hit refresh. Cloud-software is poised to help the neighborhood entrepreneur leverage the latest tools to propel their business forward and build a brand they can be proud of.
Have your business as your fingertips, no matter where you are.
As a business owner, cloud-based software provides an essential piece that installed software is missing: mobility. All client information can be accessed in real time through a smartphone or tablet. Cloud based software offers businesses the ability to monitor customer data and oversee what employees are doing at the facility even when at a networking event, at home, or out of town.
When Wag Pet Resort owner, Wendy Forwell, took over the full-service resort from her father in June 2013, she realized in two short weeks that the problem was in the company’s paper-based system. Wendy, having a background in software, specifically sought a cloud-based system. Amongst its competitors, she opted for PawLoyalty because of “the versatility of being able to use it, not only when I’m at the kennel, but when I’m at my cottage or I’m in the car when my husband’s driving and I’ve got my iPhone or my iPad. I can go ahead and do bookings and just work on some customer files while I’m not at the office that was the key.”
Cloud-based software makes life easier for pet parents
By installing the PawLoyalty booking widget on their website, businesses can increase revenue by taking reservations 24 hours a day. Business owners can allow the software to either screen each reservation before accepting the customer’s appointment or automatically confirm requests.
With PawLoyalty software, customer data becomes a group effort. Pet parents are kept more engaged and informed when invited to contribute to their pet’s complete Pet Health Record. Customers can even use digital signatures to sign vet release forms and liability waivers eliminating tedious extra steps of printing, scanning, attaching, and re-uploading, which means time saved by all.
Sleep better at night knowing your data is secure.
Anyone who has ever had a computer unexpectedly crash can tell you the horrors of having data stored within a single machine. Cloud-based software means that information as valuable as client records are kept safe. PawLoyalty has incorporated high end, encrypted security into the software and backs up your data multiple times per day to data centers. This means if there is an unfortunate computer crash, instead of losing business information, simply log onto a different electronic device like a tablet and smartphone and business will continue to run smoothly in the time it takes to replace the desktop.
Always have the latest and greatest.
Unlike installed software which releases a new version every couple of years, cloud-based software provides on-going automatic updates. Cloud-based software allows evolutionary upgrades. PawLoyalty has new features and upgrades releases monthly. Long gone are the days when customers would wait years for new versions, now updates happen consistently, automatically and seamlessly.
Affordability and accountability
Installed software usually has a high upfront cost, which can be off-putting especially to small businesses. However, cloud-based software offers pay-as-you-go pricing plans. By paying a smaller amount over time, software businesses like PawLoyalty are held accountable to earn their customers month after month by providing valuable software and helpful customer support.
Founded in 2010 and headquartered in California’s wine country, PawLoyalty’s mission (pawloyalty.com) is to make empower pet business professionals empowered to enjoy their businesses more by putting the tools in their hands to help them excel.
PawLoyalty software makes it simple for pet boarders, groomers, and trainers to connect with their customers and to alleviate the administrative headaches of running a small business. As a complete business management solution (that can be accessed anytime, anywhere) PawLoyalty Software:
• Streamlines operations to increase the health and safety of four-legged guests
• Improves the pet parent experience through on-line booking and access to Pet Health Records
• Keeps customers engaged and informed using an integrated social sharing and email system for appointment reminders and marketing blasts.
PawLoyalty is best-of-breed software. Pet resorts (boarders, groomers, and trainers) are quickly migrating to this feature-rich, secure, and modern software solution. PawLoyalty offers a quick and fun on-boarding and training experience and exceptional on-going, free customer support.