NEWSWIRETODAY Press Release& Newswire Distribution | HOME
MOST TRUSTED NEWSWIRE PRESS RELEASE DISTRIBUTION
PRTODAY / NewswireToday press release distribution service network
Agency / Source: Fonality, Inc.

Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Fonality Customer Service Team Recognized with Stevie Award - 2014 American Business Awards℠ honors Fonality in in the Customer Service Team of the Year category - Fonality.com
Fonality Customer Service Team Recognized with Stevie Award

 

NewswireTODAY - /newswire/ - Dallas, TX, United States, 2014/06/24 - 2014 American Business Awards℠ honors Fonality in in the Customer Service Team of the Year category - Fonality.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service / Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Fonality, the innovative provider of business phone systems and integrated communications solutions designed to reduce the friction that slows business momentum, was honored with a Bronze Stevie Award in the Customer Service Team of the Year category in the 2014 American Business Awards℠.

“Customer service is the heartbeat of our organization,” said David Scult, CEO of Fonality. “We’re proud to have this outstanding team working every day to help businesses sell, service and collaborate at ease with Fonality’s integrated communication tools.”

Fonality’s team of 71 customer service representatives was honored for its excellence in supporting the 250,000 individuals who rely on Fonality every day while seamlessly launching a Platinum support option, the Technical Account Management Group and online chat support.

Fonality’s Platinum support program was introduced in 2013 for customers who rely on quick access to top-tier support. Customers in this program are immediately routed to Level 3 team members, and experience an average hold time of 48 seconds, as well as 94 percent of issues resolved on the first call.

The Technical Account Management Group (TAMS) takes a proactive approach to servicing Fonality’s larger customers who require additional assistance due to a transition in their business. By analyzing customer data to spot areas for improvement, the team is able to address issues even before the client calls for help. The TAMS team also works closely with customers during the post-installation period, providing a uniquely hands-on and preemptive approach to improving customer satisfaction and retention.

The American Business Awards was presented at ABA’s banquet in Chicago and will be presented at the new product & technology awards event on Friday, September 12 in San Francisco.

About the Stevie Awards

Stevie Awards (StevieAwards.com) are conferred in five programs: The American Business Awards, The International Business Awards, the Asia-Pacific Stevie Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. A sixth program, the German Stevie Awards, will debut later this year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service / Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Fonality, Inc.

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick NewswireToday Visibility Checker

 

Distribution / Indexing: [+]  / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service / Call Center articles,
CATCH Visitors via Your Competitors Announcements!


Fonality Customer Service Team Recognized with Stevie Award

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name NewswireToday and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
Stevie Awards | Fonality
Contact: Amber Newman - Fonality.com 
877-366-2548 / 877-FONALITY sales[.]fonality.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Fonality, Inc. securities in any jurisdiction including any other companies listed or named in this release.

Customer Service / Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Fonality, Inc. / Company Profile


Read Customer Service / Call Center Most Recent Related Newswires:

Zenarate Applauded by Frost & Sullivan for Reducing Costs and Improving Customer Experience in Contact Center to Deliver Value
Iterum Recognized by Frost & Sullivan for Delivering Superior, Seamless and Effortless Customer Experience
Hansen Technologies Earns the Frost & Sullivan Best Practices Award for Global Customer Care and Engagement in Energy and Utilities Industry
Intradiem Recognized by Frost & Sullivan for its Superior Automation Solutions in the Workforce Engagement and Intelligent Automation Industry
NICE Applauded by Frost & Sullivan for its Multipath to CXone Approach that Maximizes Value and Minimizes Risk
NICE Applauded by Frost & Sullivan for Optimizing Contact Center Efficiency, Reliability, and Flexibility with its Comprehensive Workforce Mngt Suite
Pelatro Applauded by Frost & Sullivan for Enabling Customer Value and Loyalty Management with its Customer Engagement Hub
Alvaria Applauded by Frost & Sullivan for Enabling Compliant Outbound Dialing and Debt Collection with its Omnichannel Outbound Solutions
itel Applauded by Frost & Sullivan for Delivering Superior Customer Experience with its Customer Support Services and Solutions
TaskUs Applauded by Frost & Sullivan for Delivering a Seamless and Effortless Customer Experience (CX) with its Next-generation CX Solutions
Stericycle Communication Solutions Receives 2021 Best Practices Customer Value Leadership Award
Teleperformance Applauded by Frost & Sullivan for Enabling a Seamless & Effortless Customer Experience with its Digital Integrated Business Services
Frost & Sullivan Recognizes Epsilon for Its Feature-Rich, On-Demand Network-as-a-Service Platform, Infiny
Frost & Sullivan Recognizes Cisco as a Leader of Growth and Innovation in the North American Enterprise Cloud Contact Center Market
SugarCRM Lauded by Frost & Sullivan for Delivering Exceptional Value to Customers with Holistic SFA Solutions

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  JobsWare.com

Visit  RightITnow, Inc.





 
  ©2005-2023 NewswireToday — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com newswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are proudly NOT affiliated with USA TODAY (usatoday.com)