Recognizing the excellence of its Contact Center Services, Piraeus bank has signed with Raya Contact Center to handle its customer care program as part of its ongoing efforts to serve its clients. Piraeus is looking for expanding its scope of operations to include in-sourced 24/7 customer service center to the bank.
Under the number “19322” –powered by Raya Contact Center- Piraeus bank will handle various customers’ disclaimers and inquires in a professional, efficient, and effective way.
Piraeus choice for Raya Contact Center was driven by its competence to deliver world class Support, including customer inquiries on loans, credit cards and other financial packages. By this step the bank is aiming at acquiring a high class customer care catering for a variety of retail and corporate banking customers. The service will also provide the bank with deep understanding for its target segment.
Moreover, Raya Contact Center provides value added services such as, reports that monitors the customer satisfaction and provides market insight to the bank which empowers decision making.
For its track record, Raya Contact Center becomes a partner to its clients with an expertise in customer handling providing them with a world of real time business analysis based on CRM (customer relationship management) applications and exceptional professional know how.
Raya contact center (rayacontactcenter.com) won the ISO certificate for four years in a raw. To comply with the increasing demand on its services, Raya Contact Center acquired a new building with a state-of-the-art telecom infrastructure that accommodates for more than 800 seats to be able to provide its services to a larger customer base in Egypt and abroad.
Khaled Shash, Managing Director for Raya Contact Center, said that the banking sector is considered one of the strategic segments since customer service is one of their competitive advantages. He further added that the cooperation between Piraeus bank and Raya lead to a great extent to developing various services provided by the bank; this contributed to the bank adopting a new stage of customer services.
Shash added “the Center puts a great consideration for the level of service and is keen to train the employees and develop the services to serve customers’ needs. This is one of the factors that helped Raya Contact Center to acquire a leading position in this field.”