Fonality, the innovative provider of business phone systems and integrated communications solutions designed to reduce the friction that slows business momentum, today announced that it has completed installation of its solution for the All About Insurance Agency (“AAI”), one of Nationwide Insurance Company's largest insurance agencies, enabling the agency to spend more time selling and enriching customer service.
The AAI Agency provides services to more than 25,000 clients in North Carolina’s Triangle and Triad areas at its 10 locations. AAI has been honored by Nationwide every year since it’s opening in 1993 with numerous awards for quality service and production. AAI has also been recognized by the Triangle Business Journal as one of the Triangle's top insurance agencies for the past five years.
“Unlike our previous technology vendors and the others we considered, Fonality understands and cares about the unique needs of insurance agencies,” said Mark Vitali, owner of the AAI Agency. “Fonality’s built-in collaboration features and contact center functionality allow us to leverage resources across all of our locations to extend the time focused on selling and servicing policy holders.”
The Fonality solution offers advanced phone features with multiple auto attendants, call recording and coaching tools specifically packaged to help insurance agents and staff communicate more efficiently. The popular Heads Up Display dashboard integrates the phone system with day-to-day business communications such as, email, fax, voicemail, chat, and conferencing to increase employee productivity by up to two hours a day.
“We are thrilled to welcome the AAI Agency to our growing community of Nationwide and other affiliated and independent insurance agency clients,” said Eric Borrmann, Fonality’s Chief Operating Officer. “Our momentum with insurance agencies is fueled by our customers sharing stories of their success with other agents.”
In fact, a key influence on AAI’s decision to select Fonality was the recommendation of Rich Brewer, owner of Brewer Insurance Group, and of Michael Glick, owner of Michael Glick Agency, Inc. “Our 10 offices communicate today like we’re in one office,” said Glick. “We’re communicating and collaborating quickly with the Fonality tools we have so we can solve customer issues in seconds, which means we’re delivering exceptional customer service, which is critical to our success.”
Other top Nationwide agents that have joined Fonality include Sam Baker (West Virginia), Erik Baker (Colorodo), Carlo White (South Carolina), Bradley Sizemore (North Carolina) and Lauren Smith (Pennsylvania).
Fonality (fonality.com) provides business phone systems and applications for growing companies. More than 25,000 businesses in 99 countries rely on Fonality to help them sell, service, and collaborate. Fonality customers select the deployment, voice connectivity, and payment options that best meet their needs. Every Fonality edition includes unlimited contact center queues for all employees, and is offered with bundles of critical business applications such as HD video collaboration and call recording.