NewswireToday - /newswire/ -
Atlanta, GA, United States, 2014/04/08 - Noble Systems Corporation, a global leader in unified contact center technology solutions, is teaming with Darlene Geller-Stoff at its upcoming 2014 Select Noble Users Group (SNUG) Conference - NobleSystems.com.
Ms. Geller-Stoff will be featured in several of the conference’s educational sessions, focusing on strategies and tactics that can help inside sales teams improve productivity and grow sales revenue.
With thirty years of experience, Ms. Geller-Stoff is considered to be one the contact center industry’s top consultants. Her consulting practice, Direct Communication Specialists, LLC, founded in 1990, focuses on contact center technology, operations and performance as well as expertise in the areas of inside sales programs and multi-channel customer experience. Her professional background includes executive positions with several Fortune 500 organizations. Throughout her career, Ms. Geller-Stoff has worked with hundreds of companies to optimize their contact centers and develop successful sales, marketing and service programs. Ms. Geller-Stoff is a founding member of PACE (Professional Association for Customer Engagement, formerly the American Teleservices Association), where she has served on the National Board of Directors and Executive Committee, and has completed several terms as president of the Southeastern Chapter. Ms. Geller-Stoff is also Past President of the Society for Consumer Affairs Professionals (SOCAP) and is active with ICSA (International Customer Service Association) and other industry associations. She is an active participant in both state and federal legislation activities.
“Inside Sales is one of the fastest-growing segments in today’s economy, and combining sales force automation with customer contact technologies can help these organizations double their productivity and contact rates,” says Chris Hodges, Senior Vice President Sales and Marketing of Noble Systems. “Noble’s contact management and strategy planning tools offer new opportunities to improve proactive contact and speed to lead. We are excited to have Darlene join us to share her first-hand knowledge and expertise in successful sales strategies with our users.”
The SNUG 2014 Americas conference will be held April 16 18 in Orlando, Florida. Key areas of focus at SNUG 2014 will include updates and training on the company’s customer communications solutions, Compliance updates, user case studies and panels, best practices, and interactive workgroup sessions. Learn more on the SNUG 2014 Conference website.
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, workforce optimization, real-time reporting and management, and analytics and decisioning tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.