MOST TRUSTED NEWSWIRE PRESS RELEASE DISTRIBUTION
PRTODAY / NewswireToday press release distribution service network
Written by / Agency / Source: Bomgar Corporation
Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

New TOPdesk and Bomgar Integration Maximizes IT Support Efficiency - Bomgar, the leader in enterprise remote support solutions, can now be integrated with the TOPdesk service management solution - TOPdesk.com / Bomgar.com
New TOPdesk and Bomgar Integration Maximizes IT Support Efficiency

 

NewswireToday - /newswire/ - Jackson, MS, United States, 2014/03/26 - Bomgar, the leader in enterprise remote support solutions, can now be integrated with the TOPdesk service management solution - TOPdesk.com / Bomgar.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Services / Network Management Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

• TOPdesk has developed an integration between its service management software and Bomgar’s remote support solution that improves service levels, centralizes support processes and strengthens compliance.
• The integration allows support representatives to launch a full Bomgar remote support session directly from the TOPdesk incident or change record or self-service portal.

Developed by TOPdesk based on the Bomgar API, the new integration maximizes IT support efficiency and increases the effectiveness of support representatives by giving them secure, multi-platform remote support and chat capabilities directly from their TOPdesk console.

Bomgar allows technicians to support nearly any system in any location, lowering costs while improving time to resolution and customer satisfaction. The integration with TOPdesk allows support representatives to launch a secure, Bomgar remote support session directly from the TOPdesk incident or change record to immediately begin remotely diagnosing and solving technology-related problems. End-users can also click to request a Bomgar remote support session directly from the TOPdesk self-service portal. Bomgar records all chat transcripts and full session details, including video recordings, and feeds them back into the TOPdesk record, ensuring a comprehensive audit trail.

“We are delighted that TOPdesk can now be integrated with Bomgar,” said Gordon Roberts, customer services manager at University of Reading. “When we launch the new combined service in April, both solutions will have huge positive impact on our service delivery. We are looking forward to providing even more efficient service support with this integration.”

Additional TOPdesk support capabilities with Bomgar include:

• Single-click, end-user initiated chat/remote support session via the TOPdesk self-service portal.
• Technicians can Jump directly to a remote system directly from an incident or change request.
• Leverage Bomgar’s support for Intel vPro to access remote systems even when the OS is not running.
• Support end users running Windows, Mac, Linux, Blackberry, Apple iOS, Android and Windows Mobile.

Both companies will be exhibiting and demoing their solutions at UCISA 2014, March 26-28 in Brighton, UK. Bomgar can be found at stand #69 and TOPdesk at stand #43.

About Bomgar
Bomgar (bomgar.com) is the leader in enterprise remote support solutions for easily and securely supporting computing systems and mobile devices. The company’s appliance-based products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 8,000 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar is privately held with offices in Jackson, Atlanta, Washington D.C., Paris, London and Singapore.

About TOPdesk
TOPdesk (topdesk.com) develops, markets, implements and supports software that helps organizations efficiently manage the services they provide. Our mission is to create a user-friendly and affordable service management solution for every type of organization. Whether this concerns IT, Facilities Management, HR, service desk or service support, TOPdesk helps you support your employees, customers, consumers and citizens.

TOPdesk is available in three versions: Professional, Enterprise and Ultimate. Our software is geared towards small organizations as well as large multinationals and is available as a local installation or Software as a Service. Due to the modular structure of the application, a TOPdesk solution can be tailored to every organization’s needs.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Services / Network Management Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Bomgar Corporation

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick NewswireToday Visibility Checker

 

Distribution / Indexing: [+]  / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
IT Services / Network Management articles,
CATCH Visitors via Your Competitors Announcements!


New TOPdesk and Bomgar Integration Maximizes IT Support Efficiency

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name NewswireToday and LINK as the source.
 
Publisher Contact: Liz Shulof - Bomgar.com 
770-407-1876 lshulof[.]bomgar.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Bomgar Corporation securities in any jurisdiction including any other companies listed or named in this release.

IT Services / Network Management via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Bomgar Corporation / Company Profile


Read IT Services / Network Management Most Recent Related Newswires:

NEC and Cisco to Provide Network Equipment with Enhanced Supply Chain Management
SAS a Leader in 2020 Gartner Magic Quadrant for Data Science and Machine Learning Platforms
Infinera and Lumentum Collaborate to Bring XR Optics-based Networking Solutions to Market
NEC and Mavenir Collaborate to Deliver 5G Open VRAN Solution
Evolve IP Launches the Unified Workspace Integrates Identity and Access Management, Hosted and SaaS Application Delivery, and Cloud Desktops
Frost & Sullivan Evaluates Top Priorities in Digital Transformation for Global Companies
Ribbon Launches Next Generation Intelligent Edge Portfolio to Accelerate Enterprise Migration to Cloud Services
NEC Develops Millimeter-wave Distributed Antenna Radio Unit Improving The Channel Quality for Indoor 5G Applications
Cisco Lauded by Frost & Sullivan for Dominating the IP Hardware Communications Endpoints Market with its Innovative Technologies
Ribbon’s Cloud2Edge Service Powers Peerless Network’s Cloud PBX Offering for the Enterprise Market
NEC Joins The Valuable 500
NEC to Provide Aircraft Radar Systems for International Airports in Myanmar
KMD Company Buys Foqus Finance
Smart Water Sensor Providers Aim to Optimize Treatment with Value-added Services Finds Frost & Sullivan
Getronics Makes its Technology Available to The Williams Syndrome Association

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  RightITnow, Inc.

Visit  Limelon Advertising, Co.





 
  ©2020 NewswireToday — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com newswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)