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Noble Systems Corporation announces the launch of Noble® for Sales Cloud on the world’s leading business apps marketplace, empowering businesses to connect with customers, partners and employees in a whole new way. Noble for Sales Cloud provides integration between the Noble® Enterprise contact center platform and the world’s leading enterprise cloud computing and CRM platform. With the power of this integration, inside sales departments can generate more contacts and achieve improved efficiency and productivity.
Built on the Salesforce1 Customer Platform, the new social, mobile and cloud customer platform built to transform sales, service and marketing apps, Noble for Sales Cloud is currently available on the Salesforce1 AppExchange at appexchange.com.
“Noble for Sales Cloud embeds contact management and web applications directly into Salesforce,” says Chris Hodges, Senior VP Sales and Marketing. “Adding our telephony controls into the sales rep’s workspace creates a single view for executing day to day activities, while making use of Noble’s award-winning premise and cloud contact center productivity tools, so they can make more contacts and improve sales revenues. Combining our contact automation with their SFA enables companies to achieve a two-fold or greater increase in productivity.”
Noble’s integration with Salesforce allows you to create a unified environment to manage customer information more effectively, optimize agent productivity and improve the customer experience. Noble for Sales Cloud allows inside sales reps to work more efficiently, with instant access to customer information and contact tools in a single user interface, eliminating extra steps and reducing handle time. Sales reps can work within the CRM environment they are familiar with and have one-click access to a range of contact management tools to dial a number, schedule a callback, transfer a call and more. They can handle customer contacts more effectively without having to switch between programs, perform manual look-ups, or make customers wait while they try to find information resulting in more satisfactory transactions and helping increase productivity. Additional benefits include compliance and campaign management, call recording, dropping voice mail messages, sales performance reports, and more.
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, workforce optimization, real-time reporting and management, and analytics and decisioning tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.
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