MOST TRUSTED NEWSWIRE PRESS RELEASE DISTRIBUTION
PRTODAY / NewswireToday press release distribution service network
Written by / Agency / Source: Asia-Pacific Connections Pte Ltd
Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

New ShoreTel Enterprise Contact Centre Software Focuses on Needs of Large Customers - Enhanced multi-channel support improves agent productivity and operational efficiency [NASDAQ: SHOR] - ShoreTel.com
New ShoreTel Enterprise Contact Centre Software Focuses on Needs of Large Customers

 

NewswireToday - /newswire/ - Singapore, Singapore, 2013/12/12 - Enhanced multi-channel support improves agent productivity and operational efficiency [NASDAQ: SHOR] - ShoreTel.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Telecom / Wireless / VoIP / IPTV Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

ShoreTel®, the leading provider of brilliantly simple phone systems and unified communications solutions, today released a new version of ShoreTel Enterprise Contact Centre with enhancements driven by the needs of large enterprise customers.

ShoreTel’s Enterprise Contact Centre is increasingly being used by large organisations that have a need to service more customers these days in whatever channel the customer chooses to use, whether it is voice, email, the web or a combination. As contact centres scale upward to address this need, they require more sophisticated tools to efficiently handle the traffic. Without such tools, the only solution is to add more agents, which is not cost effective.

To meet the requirements of large customers, ShoreTel enhanced Enterprise Contact Centre to maximise the number of interactions a contact centre agent can efficiently handle. ShoreTel Enterprise Contact Centre 9 uses advanced business logic to define how many and what type of interaction each individual agent can handle allowing a business manager to tune their contact centre for maximum performance without compromising customer satisfaction.

“Large enterprises in particular are looking for new ways to ensure the highest levels of customer care, and with this latest release, ShoreTel delivers greater support for multi-device, multi-channel interactions that will improve customer satisfaction, whilst providing greater business insights at no additional cost,” said Pejman Roshan, Vice President of Product Management at ShoreTel.

MonaVie manufactures and markets nutritional beverages and supplements and has been relying on ShoreTel Enterprise Contact Center since 2010. The company currently has 100 agents in three contact centres both in the US and Asia. Each week agents manage more than 6,000 incoming calls and over 3,000 email inquiries from distributors ordering products.

“The integrated chat and email features in Enterprise Contact Centre have significantly improved our productivity and reduced our costs,” said Bret Didier, Manager of Contact Centre Operations at MonaVie. “In particular, with the busy holiday season we are able to maintain a high level of customer care and satisfaction without adding staff. Advanced features such as screen pops that help instantly verify caller ID and other data have helped our agents trim up to 15 seconds per call, and with almost half a million calls per year this means huge cost savings. ShoreTel has been far and away the easiest system to deploy, the most cost-effective to maintain, and has really helped MonaVie manage growth with scalable, simple architecture and tools.”

StepChange Debt Charity in the UK implemented ShoreTel’s Enterprise Contact Centre technology for more than 600 agents in order to help manage the ups and downs of call activity. For example, when the charity is receiving an influx of incoming calls, managers can move staff to different queues using the simple ShoreTel interface to make sure customers are quickly connected to the right advisor.

“Enterprise Contact Centre has helped to ensure that each inquiry is answered quickly and effectively, enabling our customers to reach a satisfying conclusion without the wait,” said Mike Gillard, Helpline Team Leader at StepChange. “The reporting system has also been incredibly helpful, as I can now use the data available to create reports that can be shared with my managers and can help me quickly make important decisions.”

Enterprise Contact Center 9 is now available from qualified ShoreTel reseller partners.

Related Links & Conversation

• Subscribe to ShoreTel’s blog.
• Read ShoreTel Customer Success Stories.
• Bookmark this Unified Communications Glossary.
• #ShoreTel, #UC.

About ShoreTel, Inc.
ShoreTel, Inc. (shoretel.com) is a leading provider of brilliantly simple IP phone systems and unified communications solutions. Its award-winning on-premises IP-PBX solution and cloud-based hosted phone system eliminate complexity and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative business phones, application integration, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide.

ShoreTel and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Telecom / Wireless / VoIP / IPTV Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Asia-Pacific Connections Pte Ltd

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick NewswireToday Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Telecom / Wireless / VoIP / IPTV articles,
CATCH Visitors via Your Competitors Announcements!


New ShoreTel Enterprise Contact Centre Software Focuses on Needs of Large Customers

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name NewswireToday and LINK as the source.
 
Publisher Contact: Citra Prasetyo - APConnections.com 
+65 6334 9045 citra[.]apconnections.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Asia-Pacific Connections Pte Ltd securities in any jurisdiction including any other companies listed or named in this release.

Telecom / Wireless / VoIP / IPTV via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Asia-Pacific Connections Pte Ltd / Company Profile


Read Telecom / Wireless / VoIP / IPTV Most Recent Related Newswires:

New Ultra-Low Power Bluetooth Audio SoCs from Qualcomm Improve Truly Wireless Sound
Konica Minolta and NEC Strengthen Cooperation to Promote DX by Utilizing Local 5G
netsapiens and Grandstream Partner to Offer a Complete VoIP Solution
Qualcomm Announces Significant Progress Toward Commercial Introduction of C-V2X in Europe
Motorola Solutions to Open New Florida Experience Center to Showcase Next-Generation Software and Innovations
Grandstream Announces New Upgrades to IPVideoTalk Conferencing Platform
Grandstream’s GRP Series Carrier-Grade IP Phones Now Certified with Metaswitch
Grandstream and Loway Announce Product Compatibility
Global Cellular Infrastructure Firms Select Qualcomm 5G RAN Technologies
F5 Silverline Managed Services Continues Asia Pacific Expansion with New Point of Presence in Hong Kong
F5 Empowers Customers with End-to-End App Security
Widespread Digitalization to Promote Adoption of UCaaS and Hosted IP Telephony in Asia-Pacific Finds Frost & Sullivan
Fire Departments in German City-State of Hamburg Respond Faster with Motorola Solutions TETRA Pagers
Grandstream’s GRP Series of Carrier-Grade IP Phones Now Compliant with Cisco’s BroadWorks
Klabin Takes Connectivity to the Forest with Motorola Solutions Technology

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  Limelon Advertising, Co.

Visit  BizJobs.com





 
  ©2020 NewswireToday — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com newswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)