MOST TRUSTED NEWSWIRE PRESS RELEASE DISTRIBUTION
PRTODAY / NewswireToday press release distribution service network
Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Genesys Acquires Voran Technologia to Deliver Comprehensive Customer Experience Offering in Brazilian Market - Complements Brazilian Genesys Prime Offering with Workforce Optimization, Quality Monitoring, and Home-Based Agent Monitoring Services - GenesysLab.com
Genesys Acquires Voran Technologia to Deliver Comprehensive Customer Experience Offering in Brazilian Market

 

NewswireToday - /newswire/ - Daly City, CA, United States, 2013/12/02 - Complements Brazilian Genesys Prime Offering with Workforce Optimization, Quality Monitoring, and Home-Based Agent Monitoring Services - GenesysLab.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service / Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Genesys, a leading provider of customer experience and contact center solutions, today announced that it has acquired Voran Tecnologia (voran.com.br), a market leader of workforce optimization (WFO) as a service in Brazil. Following last year’s acquisition of LM Sistemas, Voran further strengthens the Genesys presence in Brazil by adding cloud-based Quality Monitoring solutions. The solutions complement the current Genesys Prime cloud offering, which enables companies to deliver persona-based branded customer interactions over voice, SMS, email, and mobile to improve customer experience and loyalty.

Voran is a WFO market leader in Brazil, with more than 100,000 active seats of Tephra, its flagship Workforce Management solution. More recently, Voran has taken a leading position in the rapidly growing Quality Monitoring market by adding a full set of Managed Services targeting Workforce Management, Quality Monitoring and home-based agent monitoring. The company brings more than 80 clients to Genesys and has a strong presence in transportation, healthcare, and insurance that extends Genesys Prime’s market position to new verticals.

“By adding Voran Tecnologia’s solutions to the Genesys Prime portfolio, we offer the Brazilian market the most complete and innovative contact center solution available from a single vendor from the cloud,” said Alexandre Bichir, Managing Director of Genesys Prime. “For Brazilian companies this provides the opportunity to differentiate their customer experience with integrated, multi-channel offerings that are easy to deploy and manage.”

With these new offers, Genesys Prime will have a complete end-to-end cloud-based customer experience solution for the Brazilian market that includes contact center planning, self-service, interactive voice response (IVR), SMS, chat, mobile, call recording, quality monitoring, workforce optimization, and business intelligence.

“Joining Genesys to bring our solutions to its rapidly growing community provides tremendous opportunity to enhance customer satisfaction,” said Rouman Ziemkiewicz, President and CEO of Voran Tecnologia. “This combination will enable us to deliver a world-class portfolio of services and solutions to our current and future customers.”

About Genesys

Genesys (genesyslab.com) is a leading provider of customer experience and contact center solutions. With over 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. Genesys helps customers power optimal customer experiences that deliver consistent, seamless and personalized experiences across all touchpoints, channels and interactions. Genesys is one of the ten largest private software companies in the world. The controlling interest in Genesys is held by Permira Funds (permira.com) with participation from Technology Crossover Ventures (tcv.com).

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service / Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Genesys Telecommunications Laboratories, Inc.

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick NewswireToday Visibility Checker

 

Distribution / Indexing: [+]  / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service / Call Center articles,
CATCH Visitors via Your Competitors Announcements!


Genesys Acquires Voran Technologia to Deliver Comprehensive Customer Experience Offering in Brazilian Market

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name NewswireToday and LINK as the source.
 
Publisher Contact: Michael Lindenberger - Reidy Communications 
415-531-1449 michael[.]reidycommunications.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Genesys Telecommunications Laboratories, Inc. securities in any jurisdiction including any other companies listed or named in this release.

Customer Service / Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Genesys Telecommunications Laboratories, Inc. / Company Profile


Read Customer Service / Call Center Most Recent Related Newswires:

Contact Center Service Providers Compete Over Automation Technologies to Gain Competitive Edge in Latin America Finds Frost & Sullivan
AlmavivA Lauded by Frost & Sullivan for its Strong Focus on Customer Experience in the Latin American Contact Center Market
Noble Conversations Analytics Receives the 2019 CUSTOMER Contact Center Technology Award
Noble Systems to Exhibit Award-Winning Contact Center, Compliance, Gamification and Workforce Engagement Management Solutions At DCS2019
Noble Gamification Mobile Named a 2019 Product of the Year
Avaya and Welch’s Bring Innovative Technology to one of America’s Sweetest Companies
OneLink BPO Applauded by Frost & Sullivan for its Strong Brand and Market Expansion Strategies
Avaya Recognized As An April 2019 Gartner Peer Insights Customers’ Choice for Unified Communications
Noble Systems to Host 2019 SNUG Americas Conference
Noble Systems to Exhibit Analyst-Recommended Omnichannel Contact Center and Gamification Solutions At PACE ACX 2019
Upstream Works Receives 2019 CUSTOMER Magazine Product of the Year Award
Upstream Works Software and TTEC Expand Partnership Across Europe
CHRISTUS Health Partners with Avaya to Enhance Patient Experiences
Avaya Introduces New Visual, Web-based Communications Solution for Hospital Staff to Improve the Patient Experience
Avaya to Showcase Solutions to Improve Healthcare Experiences At HIMSS 2019

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  BizJobs.com

Visit  Limelon Advertising, Co.





 
  ©2020 NewswireToday — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com newswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)