As featured speaker for Panera Bread management in Pittsburgh last week, Howard Cannon - America’s most visible Restaurant Expert Witness, delivered an inspirational perspective on the correlation of attitude and profitability in the restaurant industry to approximately 110 attendees.
In his trademark thought-provoking style, Cannon urged management to remember that they are in the “hospitality” industry after all. “Yes, it’s important to hit the numbers; but, in doing so, we should never lose focus of the customers we are trying to serve, or risk forfeiting the valuable employees that we work so hard to acquire and train.” Cannon further states,“As the attitude of management and employees improve, so then does profitability of the restaurant or franchise.”
As an author, CEO, and having over 26 years of experience in the restaurant, bar, and hospitality industry, Howard has spoken at countless industry events, corporate gatherings, culinary institutes, universities, and high schools across the country and around the world; and, through the use of passion, humor, memorable analogies, industry know how, and storytelling, he has created content that is like nothing else available in the world today.
Feel free to visit the website to find out more about Howard Cannon; call or email anytime to inquire about public speaking engagements for your group.
Howard Cannon is America’s most visible Restaurant Expert Witness. Since 1987, his firm has provided restaurant start-up, turnaround, and expert witness services to clients of all types and sizes in markets across the country and around the world. He has experience with both Plaintiffs and Defendants in State and Federal cases. His books are found in bookstores in more than 76 countries around the globe and are available at fine retailers, including Barnes and Noble, Books-a-Million, Walmart, and Amazon. Mr. Cannon is the author of The Complete Idiot's Guide to Starting a Restaurant first and second editions; and, he is frequently referred to as "the guy who wrote the book about restaurants". He has been a featured guest on Anderson Cooper and has appeared in The Wall Street Journal, Reader's Digest, Fox News, MSNBC, Canadian Public Radio, and countless others. He has given hundreds of seminars and speeches, and his free restaurant videos have been viewed by tens of thousands of viewers. Judges and juries respect Cannon’s unbiased restaurant and bar industry opinions and expertise; and, he has handled cases pertaining to: Royalty Disputes; Premises Liability; Alcohol Liability; Forensic Analysis; Food Safety & Contaminations; Landlord Disputes; Lost Income; Restaurant Discrimination; Customer Injuries; Wage & Labor Claims; HACCP; Trade Secrets; Intellectual Property; Restaurant OSHA; Americans with Disabilities Act (ADA); Restaurant Equipment; Training Neglect; Employee Injuries; Restaurant Safety & Security; Management Neglect; Franchise Disputes; Harassment; Restaurant Human Resources; Construction; Tip Claims; Restaurant Operations; Partnership Disputes, and more.
Restaurant Expert Witness, Howard Cannon can be reached at his corporate office or by visiting RestaurantExpertWitness.com/.