Ameyo advocated as technology platform for contact centers in BPO India Forum 2013
Drishti-Soft presents Ameyo as next-generation technology platform in BPO India Forum. Being a player in the the field of Customer Interaction Management (CIM) solutions, Drishti-Soft addresses key participants on the need for a technology to address specific business needs. The event saw the attendance of dignitaries in the contact center space and was held in Gurgaon on June 7th.
The forum focused on the growing contact center market in India and how various contact centers can propel growth for the future. Key topics include factors for growth and the changing role of technology for contact centers. During the event, Drishti-Soft gave a presentation on how technology plays a crucial part for contact centers and how to choose the right technology.
Speaking more about this, Sachin Bhatia, Vice President Business Development said,“Contact centers are constantly evolving, there are newer challenges on the horizon and in order to grow they have to be addressed. Technology is increasingly a key factor in the growth of contact centers and the right technology would serve to be the multiplier in a contact center’s growth. There are indeed many solutions out there, from low cost options to feature-rich variants, the key challenge for any contact center is to select a platform that ticks all of their boxes.”
AMEYO is an all-in-one communication suite for Contact Centers and Enterprises offering next-generation information and communications management capabilities including ACD, CTI, CRM, IVR, Predictive Dialer, Voice Logger, Multi-media Communication, Social Media Helpdesk, Unified Presence, Sales Management, Customer Care, Real-time Analytics and Reporting. The SOA and MDA-based platform allows easy creation of new capabilities for communications-centric enterprises as they grow with respect to their process and workflow requirements. Ameyo has been heralded by many industry leading bodies for its innovative capabilities, more recently winning IP Contact Center Technology, Product of the Year, and Innovation Awards.
Drishti (drishti-soft.com) is a leading provider of Contact Center Software and Enterprise Communications Applications. With presence in over 40 countries including key touchpoints in India, SAARC, Middle East, Africa and Asia Pacific. Drishti’s customers are benefited with dedicated 24/7 support and award winning products based on innovative methodologies.