NewswireToday - /newswire/ -
Plano, TX, United States, 2013/06/06 - Almonte General Hospital expects a 10X improvement in ability to contact staff to respond to external disasters with E-MetroTel’s Code Orange - EMetroTel.com.
Hospitals today are challenged with delivering more efficient services to more patients, while balancing ever constrained budgets with the need to improve each patient’s experience.
What if hospitals could leverage the latest in Unified Communications and Collaboration (UCC) technology to help speed up workflows, improve accuracy and deliver agility regardless of any critical event they may encounter? What if hospitals could do this and still leverage their existing IT investments? Almonte General Hospital reports that E-MetroTel’s Application Communication Engine delivers all these benefits and more with Code Orange.
With the release of Code Orange, a group notification solution, hospitals are now able to deploy a powerful software application that leverages their existing telephony infrastructure to automate and simplify what used to be a very labor intensive process, freeing-up staff to better respond to patient needs in emergency situations.
“We turned to E-MetroTel to develop a solution to automate our hospital’s existing notification process and help us better manage our resources across the entire organization. We were more than delighted with Code Orange, not only from seeing our call-out process metrics drop from hours down to just minutes, but also with the ease of deployment and ability to report performance metrics by department or individual, making it much easier to manage our resources.” Brian Burns, Vice-President and CFO, Almonte General Hospital.
Code Orange is an easy-to-use web-based application that can be accessed via a desktop computer, laptop or smartphone. With a single click you can broadcast a message or notification to targeted groups such as physicians, nurses and paramedics. Real-time statistics can be displayed including Call Records & History for regulation and governance purposes. Supported on E-MetroTel’s UCx or other VoIP telephony systems, E-MetroTel Application Communication Engine easily integrates with existing communication systems.
“Our team listened closely to Almonte General Hospital’s key challenges faced by the existing notification process as well as the target outcomes they were looking to achieve. We leveraged our Application Communications Engine to develop a robust and flexible solution that exceeded the hospitals specific needs. We see Code Orange as a communications enabled business application that has proven to improve the speed, accuracy and agility of the hospitals call-out process and it can do the same for key workflows and processes in any organization.” Ardavan Nawaby, President and CEO, E-MetroTel.
E-MetroTel is currently working with our partners to evolve existing customer IT networks and enable new UCC applications, solutions and services.
E-MetroTel (emetrotel.com) is privately held and headquartered in Dallas, Texas with offices in Canada, USA, Australia and the Czech Republic. E-MetroTel provides Unified Communications, Call Centre/IVR, custom applications products & services to businesses of all sizes. We specialize in Nortel & Avaya solutions and have expertise in all areas of Unified Communications, Contact Centre, IVR, Speech recognition, CTI, Workforce Management and CRM integration. Increasingly companies around the world are turning to E-MetroTel for better value, a higher level of support and knowledge than they have seen from traditional vendors.