· Experienced attorney brings intellectual property rights, regulatory compliance and corporate governance experience to Aspect;
· Tasked with improving customer interactions by driving continued acceleration of Aspect’s business processes and resource optimization;
· Will provide strategic guidance and counsel to Aspect’s business development activity.
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, today announced the appointment of Stephen Beaver as Senior Vice President & General Counsel of Aspect. Beaver, an experienced attorney in a number of key industries including intellectual property rights, regulatory compliance and corporate governance, will be tasked with driving continued acceleration and transformation of Aspect’s business processes, resources, and centers of concentration.
Beaver joins Aspect from TPI Composites, global provider of structural composites products for the wind energy, military, and transportation markets, where he held the General Counsel post and was instrumental in supporting TPI’s growth strategy, customer contracts and compliance. Prior to TPI Composites, Beaver served as Vice President and General Counsel of Swift Transportation Company, the nation’s largest truckload carrier.
"Steve’s established credentials, management experience and legal acumen with well-respected organizations will serve Aspect well as we continue to elevate our services to clients and customers," said Bob Krakauer, Executive Vice President and CFO, Aspect. "Steve will be instrumental in continuing our focus on efficient compliance programs as well as supporting our business development activities with customers and partners. We are delighted to welcome him to the management team."
“Aspect is a true innovator in helping companies rethink the interactions and relationships they have with their customers so it is a very exciting time to join the company,” said Beaver. “I’m looking forward to improving the business engagement we have with our customers in order to expedite the transformations they make with their customer contact operations.”
Beaver holds a Juris Doctorate from Marquette University Law School and Bachelor of Arts in Communications from the University of Arizona.
Aspect’s fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. We help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences.