NewswireToday - /newswire/ - Milton Keynes, Buckinghamshire, United Kingdom, 2013/04/03 - Call-centres.com have launched an iPhone app called "call centre outsourcing" for people involved in the UK and offshore contact centre industries.

An innovative new Iphone and Android app for people involved in call centre outsourcing has been launched. The app designed by call-centres.com features 2 key tools which help users.

The first tool is an outsourcing price checker. The user is asked to enter a number of variables such as the type of service they require such as customer service or debt collection. The user is then asked to determine the country that they would like the work to be serviced from and then they’re asked whether they’d like a budget, good or excellent vendor. Finally, the app asks for the number of agents that the user requires. The tool then provides the user with an estimated cost of providing those services per month. Call-centres.com analysed a vast number of different pricing models and discovered that there were vast differences in the ways in which outsourced vendors charged for their services. By comparing the total cost on a monthly basis, the app user can easily assess the comparable costings.

The second tool is an outsourced vendor evaluation tool which helps to assess the suitability of an operation based on a number of user-defined entries. The app user is asked to rank each centre they visit on a number of criteria such as the quality of operational management, values and data management. Each of the entries is weighted and after submitting the information for all the variables, the in-built algorithm within the app provides the user with a total score for that centre. The formula is based on a condensed version of the model used by the call centre analysts at call-centres.com.

An enhanced version of the app is already under construction which includes an Erlang C calculator to determine the required number of call centre agents and a tool to assist with the dealing of social-media initiated interactions. The app can be downloaded at The Apple App Store and The Google Play store by searching for "call centre outsourcing".

Written by / Agency / Source: British Philippines Outsourcing Council

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