Global contact center technology leader will present 12th annual flagship users group event focused on arming its users with strategies and tools to improve customer contact management
Atlanta, GA March 26, 2013: Noble Systems Corporation, a global leader in unified contact center technology solutions, will host its 2013 Users Group Conference next month in Orlando, Florida, from April 24 - 26. The theme of this year’s event is “Dynamic Solutions, Endless Possibilities”, a reference to how the company’s unified platform and technology solutions enable users to manage every aspect of their customer communications programs.
“In speaking with our users, we often find that many of them do not take full advantage of all of the features and solutions that the Noble platforms have to offer,” says James K. Noble, President and CEO of Noble Systems. “The SNUG conferences give our clients the opportunity to take a deeper dive into their systems, helping them discover its broad functionality and identify new ways to apply the technology to their existing programs, and how they can extend the system to support new activities. At the same time, these gatherings allow us to engage directly with clients to learn how we can help them achieve their goals.”
Key areas of focus at SNUG 2013 will include highlights of the company’s new Noble IQ products, Compliance updates, user case studies and panels, best practices, and interactive workgroup sessions. The SNUG conferences combine business experts, industry leaders and product specialists in an environment that promotes knowledge sharing to help users work faster and smarter, reduce costs and optimize results. Learn more on the Conference Website.
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, workforce optimization, real-time reporting and management, and analytics and decisioning tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.