Latin America has become a high-growth, very dynamic contact center market, that is now undergoing major social, technological and regulation changes. It wil be against this backdrop of major market opportunities and new industry challenges that contact center senior executives and specialists will gather at Praia do Forte, Bahia, from 20 to 23 March, for the 7th edition of the Altitude Software Latin Users Conference (ASLUC).
The rise of social media and cloud computing, and the need for real time analytics in the contact center will dominate this year's agenda. The event will also include presentations on technology solutions, case studies in areas such as debt recovery, customer service and telemarketing, as well as industry best practices from leading companies in Latin America, such as Bradesco, Itaú, Lojas Marisa, SKY, Algar, Azul, TMKT, Terra, InfoGlobo, etc. Altitude Software is a leader in unified customer interaction solutions.
"Altitude Software has been a leading vendor in the region for over a decade now, experiencing sustained growth in major markets across the region," states Elaine Ferreira, Altitude Software Latin America President. "Our User Conference is a reference in the Latin contact center market. Participants discuss region-wide and country market's best practices, learn about technology and business solutions to differentiate themselves. Feedback has been overwhelmingly positive".
This year's ASLUC will take place at the Tivoli Ecoresort Praia do Forte Hotel, and will be sponsored by Anew, Khomp, Microcity, Plantronics, Telmart, Voran, A5 Solutions, Plusoft and Wittel.
About Altitude Software
Altitude Software (altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. "Altitude uCI" (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics. Altitude Software can be reached at +49(0) 2102 420 669 or emailed to info[.]altitude.com.