VerticalResponse, a leading provider of self-service marketing tools for small businesses and non-profits including email marketing software, social media marketing and online event marketing, nabbed two coveted Stevie Awards® for excellence in sales and customer service, including the top gold Stevie for customer service management team of the year.
The awards were presented at the seventh annual Stevie Awards for Sales & Customer Service℠ gala. The event was held February 25 at the Paris Hotel in Las Vegas.
VerticalResponse won in the following categories:
• Gold Award for Customer Service Management Team of the Year
• Silver Award for Telesales Team of the Year
The Gold Stevie-winning customer support team had a banner year, launching various programs to improve customer service and strengthen team-building. The results include improved scores on key service quality metrics that exceeded expectations, and the launch of “Project Odyssey,” an initiative that enables top-performing support reps to spend time on projects with other departments and explore different career paths.
The sales coordinator team, which won a silver Stevie, expanded significantly over the course of the year to support growing customer acquisition efforts across the company. The team was lauded for taking on several new responsibilities including conversion calls, follow-up calls and outbound calling campaigns that resulted in higher-than-average conversion rates.
The Stevie Awards for Sales & Customer Service is the world's top sales awards, contact center awards and customer service awards. The Stevie Awards organizes several of the world's leading business awards shows including the prestigious American Business Awards℠ and International Business Awards℠.
More than 1,100 entries from organizations of all sizes and in virtually every industry were submitted to this year's competition, an increase of almost 10 percent over 2012. Entries were considered in 30 categories for customer service professionals, 41 categories for sales professionals, and categories to recognize new products, services and solution providers. Additionally, more than 100 members of eight specialized judging committees determined Stevie Award placements from among the finalists during final judging this year.
“This is our first time winning gold in the Sales & Customer Service program, so it’s a real honor and I’m so proud of our team,” said Janine Popick, VerticalResponse founder/CEO. “The awards show and the caliber of participating companies just get bigger and better every year. To win and be among such great leaders is very humbling.”
Details about the Stevie Awards for Sales & Customer Service and the list of finalists in all categories are available at stevieawards.com/sales.
VerticalResponse, Inc. (verticalresponse.com) provides a full suite of self-service marketing solutions for small businesses including email marketing, social media marketing, event marketing, online surveys and direct mail marketing. Its mission is to empower small businesses and non-profit organizations to easily and affordably create, manage and analyze their own marketing campaigns. Users can benefit from a wide variety of features via a single dashboard, including more than 700 free email marketing templates; social media management tools to create, schedule and publish content, and engage with followers; and robust reporting so that they can understand overall marketing success. VerticalResponse is headquartered in San Francisco, Calif.
About The Stevie Awards
Stevie Awards (StevieAwards.com) are conferred in four programs: the American Business Awards, the International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.