ESII, SAS, French leader in customer reception and waiting lines management, which this year celebrates 30 years, today announced that it will participate in the Mobile World Congress 2013, Barcelona, Spain, February 25 to 28, 2013.
Mobile World Congress is the most influential and highest profile gathering for the endless innovation and new applications of mobile technology.
ESII decided to be part of this challenging event as its innovative products and solutions address a wide range of telecom industry business issues, such as driving growth within on store shopping through state of the art processes like appointments booking, customers experience management and enhanced level of satisfaction.
In today’s retail business, it is critical to manage time, resources and personnel: the visitor whishes to receive a high level of attention with high skills and less waiting. These are the issues ESII solutions addresses: giving the assurance to customers that their requests have been taken into consideration, offering them a peaceful shopping wait environment. The capability to make customers’ waiting more active, encourage impulse purchases and improve customer loyalty, is key factor to productivity and sales improvements.
ESII also incorporates digital media in its systems to make them not only solutions for specialized distribution and customer flow management, but a powerful promotional tool.
Mobile World Congress will also be the opportunity for ESII to present its latest mobile application, SmartWait™ which offers freedom of choice and mobility to customers by proposing an innovative alternative to the regular queue: the possibility to take one’s place in the queue directly from one’s Smartphone.
With an installed base that includes more than 10 000 referenced sites worldwide and a majority of the top telecom providers around the world (Belgacom, Bouygues Telecom, Maroc Telecom, Orange, SFR, Swisscom…), ESII is a technology leader in customer flow process management. ESII’s offering combines best-in-class solutions to optimize customers’ flows, waiting conditions, and to make waiting time more profitable.
From February 25th to 28th, 2013 in Barcelona, Spain - Hall 5, Booth, 5G100.
ESII (esii.com) provides a full complement of technology and services to meet the increasingly sophisticated needs in customer flow process management markets. ESII is dedicated to providing high performance solutions in queue management, goods collection, electronic call forward, display and digital signage to improve waiting conditions profitability.
ESII is widely recognized as the industry’s leader to optimize customer flow process management with more than 10 000 installed sites.
Headquartered in Lavérune, France, ESII operates worldwide with additional offices in Créteil, near Paris and Vitré for the Western region.
ESII, eSirius™, eGestat™, eTurn™, eTrack™, eWelcome™, Cameo™ and eDiseo™ are trademarks of ESII.