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magicJack Receives the 2013 Frost & Sullivan North America Consumers' Choice Award for Overall Best VoIP Service Provider - magicJack tops user survey in terms of overall quality, value, and other important parameters
magicJack Receives the 2013 Frost & Sullivan North America Consumers' Choice Award for Overall Best VoIP Service Provider

 

NewswireToday - /newswire/ - Mountain View, CA, United States, 2013/01/14 - magicJack tops user survey in terms of overall quality, value, and other important parameters.

   
 
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Based on Frost & Sullivan's independent research, Consumer Communications Preferences, surveying North American Voice over Internet Protocol (VoIP) consumers, magicJack emerges as the overall best VoIP service provider. Frost & Sullivan's Choice Awards measure the major competitors based upon consumers' evaluations of the brands they use.

The survey, which evaluated magicJack along with its peers on various parameters, including overall quality, ease of use, billing practices, value and pricing for VoIP services, showed magicJack's lead in all of these categories.

"Consumers rate magicJack higher than its major competitors," noted Frost & Sullivan Senior Analyst Joerg Dittmer. "For overall quality, magicJack is rated 5.8 on a seven-point scale, while its major competitors much lower. In ease of use, billing practices, value and pricing, both magicJack's ratings and leads are also much stronger."

Frost & Sullivan's study also reveals that about 8 percent of U.S. households that use VoIP use magicJack (a substantial number) and that it is also gaining in popularity in Canada as well. magicJack is accomplishing this even in the face of increasing integration of conventional services, indicating that customers value its quality and price performance.

Overall, magicJack has a clear lead in offering customers a positive VoIP experience and is a worthy recipient of the 2013 Frost & Sullivan North America Consumers' Choice Award for Overall Best VoIP Service Provider.

Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.

About magicJack
magicJack, headquartered in Florida, is a leading service provider in the VoIP space. It competes with other over-the-top providers such as Vonage, but primarily takes customers away from more conventional voice carriers.

About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.

Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

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magicJack Receives the 2013 Frost & Sullivan North America Consumers' Choice Award for Overall Best VoIP Service Provider

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