As the leading provider of natively cloud-based mobile field service management software, TOA Technologies understands the value of defining cloud security guidelines and standards for optimally managing field workforces to improve operations and the customer experience. Drawing on this expertise and a long history of working with the global telecommunications community, TOA Technologies is demonstrating its continued commitment to the industry at TM Forum Management World Americas, where it is leading two Catalyst projects on cloud security and eHealth.
TOA Technologies representatives will demonstrate recommendations and use case scenarios for human factor cloud security and the optimization of the virtual house call through field workforce management at the TMForum show, December 3-6 at the Rosen Shingle Creek in Orlando, FL.
● Panel: “Securing the Human” – Thursday, December 6, 12:30-1:15 pm. Gaitlin A1 room
TOA Technologies’ compliance and cloud security expert Alex Hamerstone will participate in this expert panel, addressing how service providers can achieve the right balance between simple communication and secure data, improve authentication processes and educate the user, as well as regulate customer protection. Other panel members include Jenny Menna, Acting Director US CERT, Department of Homeland Security; Louis Archbold, Senior Consultant Network and Information Security, Verizon and Martin Huddleston, DSTL Principal Cyber Solutions Architect, Defence Science and Technology Laboratory.
During the panel, Hamerstone will share his contributions on cloud security to TM Forum technical papers, which address patch management, mobile device security, DDOS & BOT protection, server hardening and the securing the human factors that impact security. Hamerstone is a leading participant in the TM Forum initiative to standardize security best practices to simplify the adoption of enterprise IT solutions for the telecommunications industry. His book, Wireless Reconnaissance in Penetration Testing, published by Syngress earlier this year, also explores these topics.
● eHealth Catalyst Project: “Optimizing the Virtual Housecall” – The Hub, Forumville
Will Claxton, TOA Technologies’ product manager, will present on the role of field service management within the changing landscape of the healthcare industry, among other live demonstrations of unique Catalyst projects at the TM Forum Forumville booth in The Hub during expo hours. eHealth offerings and adoption is predicted to be one of the largest opportunities for new services revenue for TM Forum members, and field service management is one area of immediate applicability.
“We have a long history developing best-in-class mobile field service management solutions backed by the most secure cloud computing standards in our industry,” said Yuval Brisker, co-founder and CEO of TOA Technologies. “With the knowledge and best practices we have in these two areas – cloud security and strategic customer-facing mobile workforce management software deployment – we feel that we have a responsibility to take a leadership role in defining how these concepts can be applied for the greater good of the entire communications industry. I am thrilled our experts will be on hand to share our knowledge and gain feedback from industry leaders, fostering the continuous evolution of these critical topics worldwide.”
About TOA Technologies
TOA Technologies (toatech.com) is the leading provider of field service and mobile workforce management applications. ETAdirect, TOA’s patented platform, improves customer service while dramatically reducing operational costs and delivering immediate and lasting return on investment. As the industry’s only complete on-demand solution, ETAdirect uses time-based pattern recognition and predictive analytics to provide the most advanced and accurate field service management application on the market. ETAdirect reduces customer wait times while increasing field workforce efficiency. TOA’s solutions are cloud-based, quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other solutions.
Across four continents, ETAdirect manages mobile workforces for some of the world’s most recognizable global brands in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries. Named a Leader in the Gartner Magic Quadrant for Field Service Management, 2012, TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America and Australasia.
About TM Forum
TM Forum (tmforum.org) is a global, non-profit industry association focused on enabling service provider agility and innovation. As an established thought-leader in service creation, management and delivery, the Forum serves as a unifying force across industries, enabling more than 900 member companies to solve critical business issues through access to a wealth of knowledge, intellectual capital and standards.
The Forum provides a unique, fair and safe environment for the entire value-chain to collaborate and overcome the barriers to a vibrant, open digital economy, helping member companies of all sizes gain a competitive edge by enabling efficiency and agility in their IT and operations.