A part of the Frost & Sullivan Asia Pacific Best Practices Awards programme, this award is presented each year to the company that exhibits excellence in revenue and market share growth; innovation and differentiation strategies; major customer wins and milestones; and outstanding achievements and the ability to become a major force to be reckoned within the industry.
The Asia Pacific contact center applications market was estimated to be worth US$805.2 million in 2011, a 13.1 percent growth over the previous year. The market in 2012 is estimated to be worth US$890.0 million. Interactive Intelligence grew its contact center applications revenue in Asia Pacific by more than 25 percent in the year 2011.
"Interactive Intelligence has expanded its customer base across its key markets in Asia Pacific and is positioned and equipped now with a strong product portfolio and solid growth strategy," said Krishna Baidya, Industry Manager, ICT practice, Frost & Sullivan Asia Pacific.
Interactive Intelligence differentiates itself with its flagship offering Customer Interaction Center® (CIC) - an open, all-in-one IP communications software suite. CIC is transport and switch-agnostic, making it widely deployable in almost any environment.
CIC also includes SIP-based switching, unified communications capabilities, email response and knowledge-based management, as well as business process automation capabilities. All this has enabled customers to derive value across the enterprise by integrating contact center with broader enterprise applications.
"By winning customers in both premise and cloud markets – and offering easy migration between the two – Interactive Intelligence is also driving home the message that there exists communications solutions with very flexible deployment models. Given its innovative, attention-grabbing customer engagement solutions, we strongly believe Interactive Intelligence is well positioned to continue moving up the ranks in the Asia Pacific contact center applications market," added Baidya.
The Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
For more details on the 2012 Frost & Sullivan Asia Pacific Best Practices Awards log-on to apacbp-awards.com/.
About Interactive Intelligence
Interactive Intelligence Group, Inc. (inin.com) is a global provider of contact center automation, unified communications, and business process automation software and services. The company's unified IP business communications solutions, which can be deployed on-premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 4,500 customers worldwide. The company is among Forbes Magazine's 2011 Best Small Companies in America and Software Magazine's 2012 Top 500 Global Software and Service Providers. It employs more than 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info[.]inin.com.
About Frost & Sullivan
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