MOST TRUSTED NEWSWIRE PRESS RELEASE DISTRIBUTION
PRTODAY / NewswireToday press release distribution service network
Written by / Agency / Source: Confirmit
Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Greater Choice for Confirmit Call Centers with New Support for the InVADE Dialer - New partnership will deliver outstanding productivity for customers - Confirmit.com
Greater Choice for Confirmit Call Centers with New Support for the InVADE Dialer

 

NewswireToday - /newswire/ - London, United Kingdom, 2012/10/25 - New partnership will deliver outstanding productivity for customers - Confirmit.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service / Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Confirmit, the leading global software provider for Customer Experience, Employee Engagement and Market Research, has announced that InVADE, an industry leading predictive dialer, is now fully integrated with Confirmit Horizons CATI. The development follows the creation of the Open Dialer API in Confirmit Horizons V17 earlier in 2012 which enables dialer vendors to quickly and reliably interface with Confirmit.

The collaboration between InVADE and Confirmit will allow Confirmit customers running large scale call center operations to incorporate InVADE as their dialer vendor and to benefit from high levels of interviewer productivity in the CATI environment. Confirmit customers will be able to drive the InVADE dialer using the Confirmit CATI system at the same time as other CATI solutions, allowing for easy migration to the Confirmit CATI platform.

The Confirmit Open Dialer API is a modern interface that supports high volume CATI environments with its ability to control several hundred CATI seats from a single location, as well as remote call centers and home workers. It includes a wide range of features which offer users the ability to improve their operations by:

• Ensuring high levels of interviewer productivity;
• Ensuring compliance with dialing rules and regulations;
• Recording calls for quality control and interviewer training.

Pat Molloy, Chief Strategy Officer at Confirmit said: “The InVADE technical team has done an excellent job of integrating their dialer with our CATI system. The Open Dialer API was intended to encourage dialer vendors to interface with the Confirmit CATI platform allowing our customers to select their preferred solution. We are delighted that they now have the opportunity to use one of the MR industry’s leading predictive dialers.”

Claire Bunting, InVADE’s Head of New Business, commented: “Our recent attendance at ESOMAR provided us with a perfect opportunity to gauge the MR industry’s interest in our support for the Confirmit platform and we are delighted with the reception. We’re confident that we will be welcoming many existing Confirmit customers as clients very shortly, and believe that the availability of the InVADE Dialer for Confirmit can only add to the popularity of their world leading Market Research applications and lead to many new clients for both parties.”

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service / Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Confirmit

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick NewswireToday Visibility Checker

 

Distribution / Indexing: [+]  / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service / Call Center articles,
CATCH Visitors via Your Competitors Announcements!


Greater Choice for Confirmit Call Centers with New Support for the InVADE Dialer

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name NewswireToday and LINK as the source.
 
Publisher Contact: Press Office - Confirmit.com 
+47 21 502 500 info[.]confirmit.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Confirmit securities in any jurisdiction including any other companies listed or named in this release.

Customer Service / Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Confirmit / Company Profile


Read Customer Service / Call Center Most Recent Related Newswires:

Contact Center Service Providers Compete Over Automation Technologies to Gain Competitive Edge in Latin America Finds Frost & Sullivan
AlmavivA Lauded by Frost & Sullivan for its Strong Focus on Customer Experience in the Latin American Contact Center Market
Noble Conversations Analytics Receives the 2019 CUSTOMER Contact Center Technology Award
Noble Systems to Exhibit Award-Winning Contact Center, Compliance, Gamification and Workforce Engagement Management Solutions At DCS2019
Noble Gamification Mobile Named a 2019 Product of the Year
Avaya and Welch’s Bring Innovative Technology to one of America’s Sweetest Companies
OneLink BPO Applauded by Frost & Sullivan for its Strong Brand and Market Expansion Strategies
Avaya Recognized As An April 2019 Gartner Peer Insights Customers’ Choice for Unified Communications
Noble Systems to Host 2019 SNUG Americas Conference
Noble Systems to Exhibit Analyst-Recommended Omnichannel Contact Center and Gamification Solutions At PACE ACX 2019
Upstream Works Receives 2019 CUSTOMER Magazine Product of the Year Award
Upstream Works Software and TTEC Expand Partnership Across Europe
CHRISTUS Health Partners with Avaya to Enhance Patient Experiences
Avaya Introduces New Visual, Web-based Communications Solution for Hospital Staff to Improve the Patient Experience
Avaya to Showcase Solutions to Improve Healthcare Experiences At HIMSS 2019

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  BizJobs.com

Visit  La Bella Bakery Artisan Bakery Arizona





 
  ©2020 NewswireToday — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com newswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)