Confirmit, the leading global software provider for Customer Experience, Employee Engagement and Market Research, has announced that InVADE, an industry leading predictive dialer, is now fully integrated with Confirmit Horizons CATI. The development follows the creation of the Open Dialer API in Confirmit Horizons V17 earlier in 2012 which enables dialer vendors to quickly and reliably interface with Confirmit.
The collaboration between InVADE and Confirmit will allow Confirmit customers running large scale call center operations to incorporate InVADE as their dialer vendor and to benefit from high levels of interviewer productivity in the CATI environment. Confirmit customers will be able to drive the InVADE dialer using the Confirmit CATI system at the same time as other CATI solutions, allowing for easy migration to the Confirmit CATI platform.
The Confirmit Open Dialer API is a modern interface that supports high volume CATI environments with its ability to control several hundred CATI seats from a single location, as well as remote call centers and home workers. It includes a wide range of features which offer users the ability to improve their operations by:
• Ensuring high levels of interviewer productivity;
• Ensuring compliance with dialing rules and regulations;
• Recording calls for quality control and interviewer training.
Pat Molloy, Chief Strategy Officer at Confirmit said: “The InVADE technical team has done an excellent job of integrating their dialer with our CATI system. The Open Dialer API was intended to encourage dialer vendors to interface with the Confirmit CATI platform allowing our customers to select their preferred solution. We are delighted that they now have the opportunity to use one of the MR industry’s leading predictive dialers.”
Claire Bunting, InVADE’s Head of New Business, commented: “Our recent attendance at ESOMAR provided us with a perfect opportunity to gauge the MR industry’s interest in our support for the Confirmit platform and we are delighted with the reception. We’re confident that we will be welcoming many existing Confirmit customers as clients very shortly, and believe that the availability of the InVADE Dialer for Confirmit can only add to the popularity of their world leading Market Research applications and lead to many new clients for both parties.”