MOST TRUSTED NEWSWIRE PRESS RELEASE DISTRIBUTION
PRTODAY / NewswireToday press release distribution service network
More news: Software
Written by / Agency / Source: Altitude Software
Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Altitude Software Delivers Higher Productivity in Turkey’s RGN Call Center Debt Collection Campaigns - Turkish Debt Collection Specialist Reports 60% Productivity Increase Powered by Altitude uCI Solution in Project with Local Partner AloTech - Altitude.com
Altitude Software Delivers Higher Productivity in Turkey’s RGN Call Center Debt Collection Campaigns

 

NewswireToday - /newswire/ - Lisbon, Portugal, 2012/10/18 - Turkish Debt Collection Specialist Reports 60% Productivity Increase Powered by Altitude uCI Solution in Project with Local Partner AloTech - Altitude.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Altitude Software, a global leader in contact center technology, and AloTech Technology, a leading information technology services company in Turkey, today announced that the implementation of the Altitude uCI™ solution at RGN Call Center delivered a 60% productivity increase on new campaigns at the leading Turkish debt collection specialist.

RGN Call Center started its activity in 2009 as a debt collection specialist call center based in Istanbul, working with leading companies in Turkey. With ISO 9001, 27001, 10002, EN15838 quality certifications, RGN puts a great emphasis on quality service, focus on results, confidentiality and security.

A project with leading IT services company AloTech, implemented a state-of-the art IP contact center at RGN using the Altitude uCI™ contact center solution working with the Altitude vBox (a full-featured SIP software solution). The platform was deployed in under three weeks, with agent training included. RGN uses the Altitude uCI™ solution to manage and deploy debt collection campaigns, with agent productivity now up 60% and with greatly increased debt recovery rates. The solution also provides RGN staff with online and historical information that allows better operational control and optimization.

Increase Debt Recovery Rates While Providing Quality Service
The availability of a powerful dialer solution - Altitude's Unified Dialer - enabled more contacts in less time with better results. "The Altitude uCI solution has helped RGN to become more efficient and effective at debt collection by optimizing our calls and automating agent tasks, while enabling us to ensure quality service" stated RGN General Manager Gonca Ergün.

"Resource optimization and strong dialing capabilities are very important to debt collection operations. Success is measured according to the number of customers reached and the amount of revenue recovered." states José Santos Coelho, Vice-President at Altitude Software. "Our solutions enable companies to maximize debtor contact rates, provide agents with a unified desktop with immediate access to data, and ensure compliance regulations".

AloTech Technology is an Information Technology services company based in Istanbul. It was incorporated in 2007 and it offers a wide range of business and IT services (including Contact Center Services, Business Process Outsourcing and Hosted Contact Center solutions).

Altitude Software delivers worldwide a robust, modular solution that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. With 17 offices in four continents and a strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.

About Altitude Software

Altitude Software (altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. "Altitude uCI" (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics. Altitude Software can be reached at info[.]altitude.com.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Altitude Software

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick NewswireToday Visibility Checker

 

Distribution / Indexing: [+]  / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


Altitude Software Delivers Higher Productivity in Turkey’s RGN Call Center Debt Collection Campaigns

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name NewswireToday and LINK as the source.
 
Publisher Contact: Carlos Taveira - Altitude.com 
+351 213502551 carlos.taveira[.]altitude.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Altitude Software securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Altitude Software / Company Profile


Read Software Most Recent Related Newswires:

SAP and Swiss Re Continue to Co-Innovate Finance Transformation to Meet New Accounting Standards
TIBCO Named a Leader in Gartner’s 2020 Magic Quadrant for Master Data Management Solutions for Fourth Consecutive Time
Oracle Cloud Applications Achieves FedRAMP Moderate Authorization
Independent Research Firm Names SAP a Leader in Data Management for Analytics
InterSystems Announces Enhanced Open Source Availability for InterSystems iKnow Technology
Centra Health Delivers Superior Patient Care with Oracle Cloud Applications
Oracle Announces Oracle Cloud Data Science Platform
Saba Recognized as a Strategic Leader in Fosway 9-Grid™ for Learning Systems for Sixth Consecutive Year
JDA Software Announces Company Name Change to Blue Yonder
Equinix Taps Oracle Exadata to Help Power Global Interconnection Platform
LapuLapu Leisure Goes Digital with Resort and Casino Project
Technicolor’s MPC has Won the Oscar® for Visual Effects on 1917 At The 92nd Academy Awards
More Industry-Leading Companies Across the Globe Choose SAP Ariba and SAP Fieldglass Solutions for Intelligent Spend Management
SAP Achieves First-Place Rankings in Internationally Recognized CeFPro Fintech Leaders 2020 Report
TIBCO Enhances Retail Capabilities in the Cloud on Amazon Web Services

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  RightITnow, Inc.

Visit  BizJobs.com





 
  ©2020 NewswireToday — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com newswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)