Altitude Software, a global leader in contact center technology, today announces that the Altitude Cloud Contact Center won the Best Technology Innovation in Communications Award, and the VideoContact for Altitude uCI won the Best Technology Innovation in New Channels, at the "CRC de Oro" awards.
The "CRC de Oro" awards, organized by the AEERC (Spanish Customer Relations Experts Association), were announced in Madrid, at the 15th edition of the "Salon Relacion Cliente + Call Center", the main industry trade show in Spain. With two awards, Altitude Software dominated the "Best Technology Solution" category.
The "CRC de Oro" awards aim to reward the best solutions with the best results in real conditions and with a clear impact on customer experience and business results. Now in its 13th year, the CRC Gold Awards are considered to be a faithful expression of the market outlook regarding the best contact centers, service providers and technology solutions.
"We are very pleased to receive recognition from such a prestigious jury" said Raquel Serradilla, General Manager of Altitude Software Spain. "Altitude Software is committed to quality and innovation with solutions such as the Altitude Cloud Contact Center and the VideoContact for Altitude uCI, that address the emerging needs of the most dynamic contact centers in Spain and worldwide".
Altitude Cloud Contact Center is a complete, reliable and easy-to-use cloud solution for contact centre decision makers that want to set up intelligent campaigns and integrated services that meet customer challenges and solve business problems. It can be up and running within hours, with little to no capital investment. Contact center decision makers are able to scale up or down based on demand, they can optimize their resources and save time and money. Specialized and experienced teams take care of the I.T infrastructure, so that the contact center can focus on its business, achieving increased productivity and competitiveness. The Altitude Cloud Contact Center solution is already available in key markets worldwide.
VideoContact for Altitude uCI enables video channel management within the Altitude uCI multichannel customer interaction suite. It is already being deployed at selected customers that need a video communication option to address specific audiences such as senior citizens and disabled persons, It uses the Altitude vBox communications platform and the Altitude uCI suite to provide a new channel that helps contact centers address, with quality service, specific situations with customers with special needs. The VideoContact for Altitude uCI ensures higher productivity, is easy to use and deploy, with a proven ROI.
Altitude Software delivers worldwide a robust, modular solution that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. With 17 offices in four continents and a strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.
About Altitude Software
Altitude Software (altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. "Altitude uCI" (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics. Altitude Software can be reached at +1 877 4744499 or emailed to info[.]altitude.com.