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Agency / Source: Lloyd's Register Quality Assurance, Inc.

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LRQA Receives 99% Customer Satisfaction Ratings - LRQA is pleased to report the latest results from our Visit Satisfaction Survey (VSS) process. After each visit, LRQA polls its client to determine how we are performing and find out where we can improve our services and processes - LRQA.com
LRQA Receives 99% Customer Satisfaction Ratings

 

NewswireTODAY - /newswire/ - Houston, TX, United States, 2012/08/30 - LRQA is pleased to report the latest results from our Visit Satisfaction Survey (VSS) process. After each visit, LRQA polls its client to determine how we are performing and find out where we can improve our services and processes - LRQA.com.

   
 
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“As part of our transparency and to say thank you to all our clients that provide feedback, we believe it’s important for us to share the results,” said Kunden Dhillon, Vice President of Sales and Client Care.

LRQA (lrqa.com) has made gains on improving in six key areas, and projects are underway to improve the process for planning and scheduling of dates. The feedback and analysis for the last year is compiled from 800 responses and reveals LRQA has:

• 99% satisfaction : Assessor competent professional approach (improvement from 98% to 99%)
• 99% satisfaction : Support of continual improvement efforts (improvement from 98% to 99%)
• 98% satisfaction: Consistency of assessor interpretation of standard- (improvement from 95%>98%)
• 98% satisfaction: Timeliness of receiving certificates (improvement 96% to 98%)
• 97% satisfaction: invoicing process (improvement from 96%>97%)
• 94% satisfaction: Ease of communication with office personnel (improvement 93%>94%)
• 91% satisfaction: Overall value of LRQA service (consistent scores over last 12 months)
• 91% satisfaction: Specific tangible results of our efforts (consistent scores over last 12 months)
• 89% satisfaction: Planning/Scheduling dates.
“The scores reflect the dedication of the LRQA management team and staff at being client centric in everything we do, and just as importantly, it enables us to identify areas in which we can improve” says Dhillon. “Several internal projects have been running over the last year including process and infrastructure changes. The program also helps LRQA ensure governance of its activities which are geared around ensuring our clients’ management systems are effective, efficient and improve business performance”.

To see what our clients say, review our Client Testimonials.

 
 
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LRQA Receives 99% Customer Satisfaction Ratings

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