MOST TRUSTED NEWSWIRE PRESS RELEASE DISTRIBUTION
PRTODAY / NewswireToday press release distribution service network
Written by / Agency / Source: Frost & Sullivan
Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

China Contact Centre Industry Set to Overtake Australia As Second Largest Market Player by 2017 - The Chinese Contact Center market reported a total revenue of US$116.8 million in 2010 and will be worth US$255 million by 2017
China Contact Centre Industry Set to Overtake Australia As Second Largest Market Player by 2017

 

NewswireToday - /newswire/ - Singapore, Singapore, 2012/07/25 - The Chinese Contact Center market reported a total revenue of US$116.8 million in 2010 and will be worth US$255 million by 2017.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service / Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

In Asia Pacific, China has positioned itself in third place in terms of revenue in 2010 and will overtake Australia as the second largest market by 2017.

The system upgrading and expansion activities from existing customers will contribute most of the revenue in the next three years. Lu Shui Shan, Research Associate, ICT Practice, Asia Pacific, Frost & Sullivan said,"Another driver is the increasing awareness and adoption rate of advanced applications such as Work Force Management, Speech Technology and other multi-media applications. The increasing demand of other UC solutions will also drive the market in the long run. Furthermore, local vendors use relatively low pricing to attract a larger number of customers."

The top three industries in China driving this growth are Banking & Finance, Telcos and Government, which took up more than 60 per cent of the market in 2010. The industry saw good growth in small to mid-size contact centres. These enterprises with 50 to 200 agents per contact centre took over half of the market. Their size gave them an edge and they are able to achieve the rapid growth with high adoption of in-house contact centre solutions.

Lu said,"In China, global vendors streamlined their channel programs, and expanded their partnership programs in 2010. In addition, UC solutions vendors are marketing their contact centre applications bundled with other UC solutions. Global vendors are now focusing on large local enterprises in BFSI, Government, and E-commerce as there are fewer new customers from MNCs. The global vendors hope to expand to a mid-size market."

At present, local vendors are competing actively with global players in China. Local vendors are leveraging on their understanding of the local market, spending more effort in securing future contracts and deals. Moreover, local vendors have accelerated their R&D process to offer industry-specialized solutions to the market. Other strategies include improving recruiting channels and reducing price points to attract more SMBs.

They are becoming more pro-active and innovative in order to seek more market opportunities.

The Chinese market will maintain a moderate growth in the next three years and will attain maturity around 2017. More investment can be foreseen on the management of contact centres including operational efficiency and the training of agents. Industry focus will shift from products to services. Lastly, emerging verticals namely E-commerce, hospitality, retails and utilities will generate higher revenue growth than that of the overall market.

In 2010, the Australian market surged to a 16.5% growth driven by process optimization and monitoring applications as businesses placed greater focus on ROI and productivity. The market is expected to be worth $ 226.4 million in 2017, growing at a CAGR of 8.0%.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.

Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

Contact Us: Start the discussion | Join Us: Join our community | Subscribe: Newsletter on "the next big thing" | Register: Gain access to visionary innovation

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service / Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Frost & Sullivan

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick NewswireToday Visibility Checker

 

Distribution / Indexing: [+]  / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service / Call Center articles,
CATCH Visitors via Your Competitors Announcements!


China Contact Centre Industry Set to Overtake Australia As Second Largest Market Player by 2017

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name NewswireToday and LINK as the source.
 
Publisher Contact: Donna Jeremiah / Jessie Loh 
+61(2) 8247 8927 / +65 6890 0942 djeremiah[.]frost.com / jessie.loh[.]frost.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Frost & Sullivan securities in any jurisdiction including any other companies listed or named in this release.

Customer Service / Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Frost & Sullivan / Company Profile


Read Customer Service / Call Center Most Recent Related Newswires:

Contact Center Service Providers Compete Over Automation Technologies to Gain Competitive Edge in Latin America Finds Frost & Sullivan
AlmavivA Lauded by Frost & Sullivan for its Strong Focus on Customer Experience in the Latin American Contact Center Market
Noble Conversations Analytics Receives the 2019 CUSTOMER Contact Center Technology Award
Noble Systems to Exhibit Award-Winning Contact Center, Compliance, Gamification and Workforce Engagement Management Solutions At DCS2019
Noble Gamification Mobile Named a 2019 Product of the Year
Avaya and Welch’s Bring Innovative Technology to one of America’s Sweetest Companies
OneLink BPO Applauded by Frost & Sullivan for its Strong Brand and Market Expansion Strategies
Avaya Recognized As An April 2019 Gartner Peer Insights Customers’ Choice for Unified Communications
Noble Systems to Host 2019 SNUG Americas Conference
Noble Systems to Exhibit Analyst-Recommended Omnichannel Contact Center and Gamification Solutions At PACE ACX 2019
Upstream Works Receives 2019 CUSTOMER Magazine Product of the Year Award
Upstream Works Software and TTEC Expand Partnership Across Europe
CHRISTUS Health Partners with Avaya to Enhance Patient Experiences
Avaya Introduces New Visual, Web-based Communications Solution for Hospital Staff to Improve the Patient Experience
Avaya to Showcase Solutions to Improve Healthcare Experiences At HIMSS 2019

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  La Bella Bakery Artisan Bakery Arizona

Visit  BizJobs.com





 
  ©2020 NewswireToday — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com newswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)