NewswireToday - /newswire/ -
Chelmsford, MA, United States, 2012/06/28 - Aspect announced that the company has been named the runner-up in the “Best Technology Solution Provider” category at the 13th Annual Call Center Excellence Awards ceremony - Aspect.com.
• Named a finalist and runner-up within the Best Technology Solution Provider Group;
• Recognized for quality of Aspect Unified IP and Aspect Workforce Optimization.
Aspect, a leading provider of customer contact, enterprise workforce optimization and Microsoft platform solutions, today announced that the company has been named the runner-up in the “Best Technology Solution Provider” category at the 13th Annual Call Center Excellence Awards ceremony. Winners were presented by the International Quality & Productivity Center (IQPC), a global company providing conferences, large scale events, seminars and in-house training programs, at a special luncheon held in Las Vegas.
Recognized for Aspect® Unified IP®, the company’s interaction management platform, Aspect met criteria of the award in that it delivers agent effectiveness, a unique customer experience, intuitive self-service and positive overall service levels.
“We are very pleased to have Aspect’s contact center solution recognized among the 2012 finalists at the Call Center Excellence Awards,” said Serge Hyppolite, vice president product management, Aspect. “Our vision of the next generation of customer contact means always looking for better ways to bring people and information together to improve the customer experience. Consumers today demand expanded choice in how they interact with companies and our aim is provide solutions that produce loyalty-inducing customer interactions.”
About Call Center Excellence Awards
The Call Center Excellence Awards honor, recognize and promote call centers that demonstrate best practices. Awards are given in eight categories to centers that highlight superior thinking, creativity and execution across the full spectrum of call center functions.
To identify and assess these leading organizations, an accomplished panel of call center experts and leaders objectively evaluate the call center's expertise with delivering a superior customer experience.
Aspect (aspect.com) builds customer-company relationships through a combination of customer contact software and Microsoft platform solutions along with workforce optimization for the enterprise.
Follow Aspect on Twitter at @AspectUC. Read our blogs at blogs.aspect.com/.
Aspect and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.