The Paul Resorts & Hotels has further developed its revenue management operations to improve rate parity across multiple online sales bookings channels. The group implemented advanced allocation management capabilities through RateTiger’s Channel Manager to improve its position and rate management with third parties.
The award-winning Indian hotel group has been selling across 15 online channels and wanted to ensure the same rates were available to customers across all channels. However, managing so many OTAs manually was becoming a challenge, especially when guests were discovering rate inconsistencies. Further, the luxury properties experience high demand round the year, hence managing inventory intelligently was a must to ensure they did not lose out on maximising revenue at the right time.
The Paul Resorts & Hotels, with a heritage resort in Kerala and a business hotel in the heart of Bangalore, offer world-class facilities set in an opulent ambience. Both the properties exemplify personal service and exclusivity and have won various accolades, including ‘India’s Leading Resort’ presented by the prestigious World Travel Awards a few years back.
Shelley Thayil, Director of Revenue Management, associated with the Paul Hotels since 2000 commented,“Given our small inventory and high occupancy rates throughout the year it’s essential we engage in more future planning across our sales channels. Managing flexible rates especially for extended weekends and other holiday-periods is becoming increasingly important as it positively impacts our bottom line. With RateTiger, we can keep rates dynamic and make quick changes across all sales channels in one go without errors and ensuring rate parity."
"RTSuite Channelmanager has already proved a very effective tool. We are more proactive and have competitive rates out everywhere. We definitely have greater rate management and prices are more relevant now. Further, it has helped remove many operational hassles."
The hotel group sells across global booking portals as well as regional OTAs with the prospect to add more channels in the coming months. This additional sales exposure has also led to increased direct bookings to the website while keeping each property high in the search rankings.
RateTiger, which is the longest serving channel management solution on the market, offers bespoke and premium products for hotels of all sizes, with connectivity to over 750 sales channels. It continues to be the leading product of choice for hotels to manage online distribution intelligently.
About The Paul Resorts & Hotels
Dedicated to creating Unique, Luxury Experiences, & Signature products that exemplify personal service, The Paul Resorts & Hotels have striven over the years, to provide gracious hospitality with world class facilities set in opulent ambience without compromise on quality or exclusivity.Recently rated by Incredible India as one amongst the five best resorts in India, The Paul Resorts & Hotels have also been nominated for the Asian Architectural Excellence Awards and has been the winner of the World Travel Awards for 2007, 2008 & 2009.
The Paul Bangalore, a member of the Small Luxury Hotels of the World and the most recent addition in the IT city of Bangalore. Catering essentially to the business & leisure traveler, this abode of luxury & warmth offers 54 distinctive suites, each dedicated to providing comfort in luxury and each intended to suit your style.
RateTiger (ratetiger.com) is a premium rate shopping and channel management solutions provider, a thought leader in online sales and revenue management. RateTiger’s Product Suite, security certified under ISO 27001:2005, empowers and enables the travel and hospitality industry to compare rates with competitors on a real-time basis and update a wide variety of distribution channels and travel portals easily and efficiently with the largest online channel management network (750+) and XML connections (150+) available.