NEWSWIRETODAY Press Release& Newswire Distribution | HOME
MOST TRUSTED NEWSWIRE PRESS RELEASE DISTRIBUTION
PRTODAY / NewswireToday press release distribution service network
Written by / Agency / Source: Arketi Group
Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Knowlagent and Datapoint Partner to Improve Agent Productivity in European Contact Centers - Knowlagent and Datapoint have partnered to assist European-based contact centers in eliminating agent idle time to help improve agent productivity and customer satisfaction - Knowlagent.com
Knowlagent and Datapoint Partner to Improve Agent Productivity in European Contact Centers

 

NewswireToday - /newswire/ - Atlanta, GA, United States, 2012/05/30 - Knowlagent and Datapoint have partnered to assist European-based contact centers in eliminating agent idle time to help improve agent productivity and customer satisfaction - Knowlagent.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service / Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agreement broadens Datapoint’s contact solution set and expands Knowlagent’s market reach

Knowlagent, an intraday management solution for the world’s 10 million call center agents, and Datapoint, a specialist in enterprise and call center communications infrastructure and applications, have partnered to assist European-based contact centers in eliminating agent idle time to help improve agent productivity and customer satisfaction. This partnership allows Datapoint to promote and market Knowlagent’s intraday management solution, RightTime, in conjunction with its contact center optimization solution set.

Contact center agents inevitably have down time — about two to three minutes on average — in between calls. But when added up throughout the day, research shows that agents can spend 11 percent, or 49 minutes, of their day idle, simply waiting for a call. Knowlagent’s RightTime works with automatic call distributors and workforce management solutions to aggregate wait time intervals into larger blocks of time, which frees up a smaller group of agents to complete off-phone work, including training, coaching and after-call work.

RightTime integrates with Datapoint’s CONTACT-OPTIMISATION™ solutions by helping contact center managers better manage resources during variable contact volumes, complementing Datapoint’s tools that measure the performance of technologies, applications, teams, agents and other resources across the contact center.

“While an agent’s primary function is to assist customers in resolving issues, they also need time for training, coaching and education to ensure they deliver exceptional customer service,” said Matt McConnell, president and CEO for Knowlagent. “This partnership eliminates the struggle many managers face of finding time for agent training while maintaining service levels. By taking the best of what Datapoint has to offer and combining it with RightTime, we’re able to deliver higher value to the contact center and the business.”

Datapoint specializes in enterprise unified communications and multi-channel contact center technology solutions. The company brings expert people, best-in-class communications technologies and proven processes together to provide a complete end-to-end solution to help customers achieve their business goals — increase customer satisfaction, build loyalty, grow business, boost revenues and return on investment, and motivate and engage employees.

“Contact center managers are always looking for ways to improve efficiencies, drive down costs and yet maintain service levels. We believe that Knowlagent and Datapoint are offering managers a solution that does just that,” said Jim Close, UK Managing Director at Datapoint. “Our primary goal is to help our customers increase customer satisfaction and revenues while motivating employees. We will continue to work towards that through product innovation and partnerships such as this one with Knowlagent.”

About Knowlagent

Knowlagent (knowlagent.com) provides the only call center software that increases agent utilization by delivering shrinkage activities during idle time. Knowlagent creates active wait time through dynamically delivered sessions for common shrinkage activities between customer interactions. Knowlagent’s solutions are on-demand, easy to use and require no capital expenditures. More than 300,000 agents and managers around the world use Knowlagent’s solutions every day. For more information, call 888-566-9457 or visit us online.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service / Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Arketi Group

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick NewswireToday Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service / Call Center articles,
CATCH Visitors via Your Competitors Announcements!


Knowlagent and Datapoint Partner to Improve Agent Productivity in European Contact Centers

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name NewswireToday and LINK as the source.
 
Publisher Contact: Mary Rose Macaranas - Arketi.com 
404-929-0091 mrmacaranas[.]arketi.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Arketi Group securities in any jurisdiction including any other companies listed or named in this release.

Customer Service / Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Arketi Group / Company Profile


Read Customer Service / Call Center Most Recent Related Newswires:

NICE Applauded by Frost & Sullivan for Optimizing Contact Center Efficiency, Reliability, and Flexibility with its Comprehensive Workforce Mngt Suite
Pelatro Applauded by Frost & Sullivan for Enabling Customer Value and Loyalty Management with its Customer Engagement Hub
Alvaria Applauded by Frost & Sullivan for Enabling Compliant Outbound Dialing and Debt Collection with its Omnichannel Outbound Solutions
itel Applauded by Frost & Sullivan for Delivering Superior Customer Experience with its Customer Support Services and Solutions
TaskUs Applauded by Frost & Sullivan for Delivering a Seamless and Effortless Customer Experience (CX) with its Next-generation CX Solutions
Stericycle Communication Solutions Receives 2021 Best Practices Customer Value Leadership Award
Teleperformance Applauded by Frost & Sullivan for Enabling a Seamless & Effortless Customer Experience with its Digital Integrated Business Services
Frost & Sullivan Recognizes Epsilon for Its Feature-Rich, On-Demand Network-as-a-Service Platform, Infiny
Frost & Sullivan Recognizes Cisco as a Leader of Growth and Innovation in the North American Enterprise Cloud Contact Center Market
SugarCRM Lauded by Frost & Sullivan for Delivering Exceptional Value to Customers with Holistic SFA Solutions
8×8 Lauded by Frost & Sullivan for Powering Highly Collaborative Workplace Environments
Teleperformance Earns Acclaim from Frost & Sullivan for Dominating the Colombian Contact Center Outsourcing Market
AI- and Cloud-based CPaaS Platforms Enable A True Omnichannel Experience Across Generations and Preferred Communications Types Finds Frost & Sullivan
HGS Digital Recognized by Frost & Sullivan for its Complete Social Media Customer Care Solution
AeC Lauded by Frost & Sullivan for Employing A Mix of Technology and Human Expertise

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  BizJobs.com

Visit  RightITnow, Inc.





 
  ©2022 NewswireToday — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com newswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are proudly NOT affiliated with USA TODAY (usatoday.com)