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Englewood, Colorado Selects Summation360™ to Expand Service for Customers - The City of Englewood selects Summation360™ from TWI to provide customers with more options to pay and manage their account, to reduce manual billing and payment activities, and to increase communication with customers - Summation360.com / Tele-Works.com
Englewood, Colorado Selects Summation360™ to Expand Service for Customers

 

NewswireToday - /newswire/ - Blacksburg, VA, United States, 2012/05/16 - The City of Englewood selects Summation360™ from TWI to provide customers with more options to pay and manage their account, to reduce manual billing and payment activities, and to increase communication with customers - Summation360.com / Tele-Works.com.

   
 
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The solution includes online payments, IVR/phone payments, paperless e-billing, and outbound customer notifications.

Customers can check account balance, payment history, consumption history, and make a payment to their account by web and phone. Customers who access the web can view up to 12 months of past billing statements; sign up for email bill reminders; manage e-billing settings; and view and pay multiple accounts at once. Because the solution integrates to the City’s Advanced Utility System CIS Infinity database in real time, payments made over the phone or on the web post immediately, exactly as if they were paid at the counter.

Additionally, the City purchased alertworks™ outbound notification system to increase communication with customers. The City will use the system to proactively send automated calls, emails and texts to customers for delinquency reminders, service interruption and other time-sensitive information. Calls can automatically be sent to past-due customers reminding them to pay their bill to avoid service disconnection; customers even have the option to “press 2” to make a payment directly from the reminder call.

With Summation360™, Englewood has a proven vision and path toward “paper-free” billing and automated payment handling.

 
 
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Englewood, Colorado Selects Summation360™ to Expand Service for Customers

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