NewswireToday - /newswire/ -
Chelmsford, MA, United States, 2012/05/15 - Aspect announced the introduction of Aspect® On Demand, a hosted offering that allows contact centers to leverage Aspect’s best-in-class customer interaction and workforce optimization capabilities through secure, managed data centers - Aspect.com.
• Provides deployment flexibility for organizations to leverage latest Next-Generation Customer Contact solutions while eliminating traditional start-up costs;
• Flexibility to select the options and agent capacity that fit organizational needs eases demands on IT resources.
Aspect, a leading provider of customer contact, enterprise workforce optimization and Microsoft platform solutions, today announced the introduction of Aspect® On Demand, a hosted offering that allows contact centers to leverage Aspect’s best-in-class customer interaction and workforce optimization capabilities through secure, managed data centers. Companies can now engage with their customers and begin their Next-Generation Customer Contact journey using a hosted environment, eliminating initial capital investments and minimizing the use of internal IT resources associated with installing, housing and managing customer engagement technologies.
Companies are increasingly looking for more choices in how they deploy IT solutions, driving hosting to become a much more prevalent practice in the enterprise. Hosted call center services was a $23 billion market in North America in 2011, according to Gartner. Aspect addresses this need by offering customers the flexibility to choose on-site, hybrid or fully off-premise hosting for the call center.
“With our Aspect On Demand solution, we are giving our customers the ability to implement customer interaction software on their own terms,” said Serge Hyppolite, vice president, product management, Aspect. “Our aim is to provide flexible options for customers who are striving to deliver the total customer experience through Aspect’s full suite of products and solutions for next-generation customer contact.”
Aspect On Demand provides the flexibility to select specific functionality and agent capacity based on current business needs. The offering delivers interaction channels and workforce optimization capabilities, including inbound, outbound or blended voice, web chat, advanced list management, workforce management, voice recording and IVR-based self-service. Aspect On Demand’s data centers are PCI Level 1 Certified. Aspect on Demand applies security measures to protect customer data, including PII (Personally Identifiable Information) in accordance with industry best practices.
Additional benefits of Aspect On Demand include:
• High availability and business continuity;
• Seamless customer service during seasonal influx;
• Scalable technology adoption.
Aspect (aspect.com) builds customer-company relationships through a combination of customer contact software and Microsoft platform solutions along with workforce optimization for the enterprise.
Follow Aspect on Twitter at @AspectUC.
Aspect and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.