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Verint to Showcase Workforce Optimization and Voice of the Customer Analytics Solutions During ICMI's ACCE Conference & Expo - Event’s optimizing multi-channel customer interactions session to spotlight the power and impact of analytics and other performance tools on today’s customer service operations (NASDAQ: VRNT) - Verint.com
Verint to Showcase Workforce Optimization and Voice of the Customer Analytics Solutions During ICMI's ACCE Conference & Expo

 

NewswireToday - /newswire/ - Herndon, VA, United States, 2012/05/07 - Event’s optimizing multi-channel customer interactions session to spotlight the power and impact of analytics and other performance tools on today’s customer service operations (NASDAQ: VRNT) - Verint.com. NASDAQ: VRNT

   
 
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2012 ACCE Conference, Seattle, Washington - Verint Booth #517

As part of its participation in this week’s Annual Call Center Exhibition (ACCE), Verint® Systems Inc. (NASDAQ: VRNT) today announced that it will speak to some of the most prevalent issues facing today’s contact center professionals. In both its panel discussion and on the exhibition floor, the company will highlight how leading organizations are using the Voice of the Customer (VoC) to drive operational excellence—and also help to optimize their performance using Enterprise Workforce Optimization (WFO) and Voice of the Customer Analytics solutions.

ACCE’s annual conference—which takes place May 7-10 at the Washington State Convention and Trade Center in Seattle—will feature a series of sessions that address complex industry issues, including how to improve contact center performance, better manage staff and resources, enhance operations and properly select and implement technology.

On Tuesday, May 8 at 2:15 pm. PT, Daniel Ziv, vice president, voice of the customer analytics for Verint, will participate in a panel discussion on “Optimizing Multi-Channel Customer Interactions.” The session will review collaboration technologies that enable organizations to improve the customer experience by exploring performance tools, multi-channel routing and reports, cross-channel analytics, and co-browsing technologies that can help improve customers’ multi-channel experiences.

Ziv will also facilitate a breakfast roundtable on Wednesday, May 9 at 7:30 am. PT. The discussion will reinforce the importance of “Listening to the Collective Voice of Your Customers and Employees.” This networking session is designed to offer attendees an opportunity to explore best practices with peers and industry authorities.

To learn more, visit Verint at the Annual Call Center Exhibition this week in Booth 517, or online at Verint Enterprise Workforce Optimization and Verint Voice of the Customer Analytics.

About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.

About Verint Systems, Inc.
Verint® (verint.com) is the global leader in Actionable Intelligence® solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps worldwide organizations capture and analyze complex, underused information sources—such as voice, video and unstructured text—to enable more timely, effective decisions. More than 10,000 organizations in 150 countries, including over 85 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in N.Y. and a member of the Russell 3000 Index, Verint has offices worldwide and an extensive global partner network.

This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2011 and our Annual Report on Form 10-K for the fiscal year ended January 31, 2012, when filed, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, VOVICI, GMT, AUDIOLOG, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

 
 
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Written by / Agency / Source: Verint Systems, Inc.

 
 

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Verint to Showcase Workforce Optimization and Voice of the Customer Analytics Solutions During ICMI's ACCE Conference & Expo

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Publisher Contact: Anne Patton - Verint.com 
770-754-8656 Anne.Patton[.]verint.com
 
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