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Employers across the U.S. added 120,000 jobs in March as the unemployment rate fell to 8.2 percent. This means many people are returning to the workforce who may have been unemployed for some time. Keeping the communication lines open during the hiring process as well as with both new and seasoned employees is integral to a company’s success.
In today’s business climate, change is inevitable. It’s a vital part of learning how to continually evolve as an organization. As employees undertake daily efforts to make a difference, they must be able to identify, evaluate and communicate effectively in order to overcome the personal barriers they bring to the job that often prevent them from being able to achieve best results.
Many companies find it beneficial to hire outside consultants who have the credentials and training already in place. Corliss McGinty with Soft Solutions Consulting is a certified consultant in both TriMetrix™ and Crucial Conversations. Many companies use Trimetrix for hiring, development and succession planning. It is a good core process that sets the foundation for growth and development.
“I believe TriMetrix™ will become the gold standard for performance testing as it demonstrates value to modern companies striving to identify, select, retain, and develop top talent,” says McGinty. “The difference between success and the alternative is so often the quality and focus of employees toward achieving results.”
The 3 step TriMetrix™ protocol is simple:
• Identify the performance needs of the job.
• Identify the performance capacity of the various candidates to meet those needs.
• Match the most talented candidate to the needs of the job.
Once employees are in place within an organization, Crucial Conversations is an important step for individuals or teams to learn and utilize. “Whenever you're not getting the results you're looking for, it's likely that a crucial conversation is keeping you stuck. Whether it's a problem with poor quality, slow time-to-market, declining customer satisfaction, or a strained relationship, if you can't talk honestly with nearly anybody about almost anything, you can expect poor results,” says McGinty. “If you make crucial conversations skills one of your best practices – no doubt the company will improve.”
Crucial Conversations helps employees improve their emotional intelligence which is key as they move up the corporate ladder. As an employee moves along the management track into the C-Suite, the less their technical skills matter and the more important their interpersonal skills become. An employee’s emotional intelligence ties into how well they can regulate their own behavior and respond appropriately versus just reacting.
“Understanding and participating in Crucial Conversations with all of our team members is critical to our success as we move toward becoming world class,” says Brian Payne with Teleflex, a medical device company. “We have utilized Corliss and Soft Solutions over the past year which allowed us to gain a better understanding of ourselves as individuals and develop both a personal and organizational plan that focuses on maximizing our individual strengths while offsetting our weaknesses. This has moved the team to performance levels we couldn’t have achieved before.”
To learn more about TriMetrix™ or Crucial Conversations contact Corliss McGinty at 336.272.7940 or corliss[.]softsolutionsconsulting.com.
Corliss McGinty built upon her 25 years of director-level HR experience in technology, manufacturing and health care to create Soft Solutions Consulting, Inc. McGinty continues her own professional and personal development, exploring methodologies, earning certifications and giving back to the community in which she resides. Her welcoming and congenial style has earned her the “HR Momma” moniker that’s on her license plate. But her heart for people is well-balanced with her head for business – especially the practices that contribute to success and profitability. McGinty’s upcoming book, The Good Bus, is scheduled to be released later this year.
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deborah[.]bryantmarketingsolutions.com 
