MOST TRUSTED NEWSWIRE PRESS RELEASE DISTRIBUTION
PRTODAY / NewswireToday press release distribution service network
Written by / Agency / Source: NeonDrum Ltd
Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Eckoh Announces Award of A New Contract with Essex County Co for Speech Recognition Technology - The contract, won in partnership with Azzurri Communications, will see Eckoh develop and implement a hosted speech recognition solution across the Council’s customer service operations (AIM: ECK) - Eckoh.com
Eckoh Announces Award of A New Contract with Essex County Co for Speech Recognition Technology

 

NewswireToday - /newswire/ - Essex, United Kingdom, 2012/04/25 - The contract, won in partnership with Azzurri Communications, will see Eckoh develop and implement a hosted speech recognition solution across the Council’s customer service operations (AIM: ECK) - Eckoh.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Telecom / Wireless / VoIP / IPTV Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Eckoh, the UK’s leading provider of speech recognition and associated payment solutions across voice, web and mobile channels, is pleased to announce it has won its first joint contract in the public sector with a two year agreement from Essex County Council (“the Council”).

The contract, won in partnership with Azzurri Communications, the UK’s leading independent provider of managed communications services, will see Eckoh develop and implement a hosted speech recognition solution across the Council’s customer service operations. The agreement was secured through a formal tender process and represents the first implementation of Eckoh’s speech technology by a local authority.

The solution, which is based on a number of Eckoh’s products, will be delivered in phases the first of which was at the beginning of April 2012. The core aim of the implementation of these services will be to reduce call waiting times, free up contact centre agents to deal with more complex enquiries and achieve significant cost savings for the Council, who provide services for 1.4 million people and is one of the largest local authorities in the UK.

Nik Philpot, Chief Executive Officer of Eckoh, commented: “We are delighted to be working with Azzurri and to have been selected by a progressive local authority such as Essex County Council to assist them in enhancing their customer services. With the deployment of our sophisticated solutions, the residents will have an effective but friendly experience when interfacing with the automated speech technology. We expect other local authorities will follow Essex’s lead in adopting an Eckoh hosted solution to improve the service provided to their residents and to maximise the reduction in costs. We also look forward to working on further opportunities with Azzurri over the coming months.”

Robert Overall, Deputy Chief Executive for Essex County Council, said: “What is paramount to Essex Council is the delivery of first class customer service to all our residents in the most cost efficient manner. Eckoh’s industry-leading technology and Azzurri’s communication expertise will help us to deliver this, providing a resilient, fast and convenient experience.”

Steve Clark, Operations Director for Azzurri, added: “Service quality is what differentiates Azzurri from our competitors. We only work with industry leading partners like Eckoh to create solutions that ensure our customers get the solutions they want, without compromise. The solution for Essex Council will set a new benchmark for innovation and quality for customer service in the local authority sector and we look forward to working alongside Eckoh to deliver other contracts using their market-leading speech technology.”

About Eckoh plc
Eckoh plc (eckoh.com) is the UK’s leading provider of speech recognition and association payment solutions across voice, internet and mobile channels. We are a PCI DSS Level One accredited Service Provider, currently processing over £250 million in card payments annually.

Eckoh’s solutions enable payments, transactions and enquiries to be processed without the caller needing to talk to a contact centre agent. This significantly reduces our clients’ costs, whilst freeing up their agents to deal with more complex enquiries. Eckoh is the largest provider of such hosted services in the UK.

Our secure and resilient infrastructure has the scalability to handle up to 8,000 calls simultaneously, which means that calls will always be answered no matter how unpredictable the circumstances.

About Azzurri Communications
Azzurri (azzurricommunications.com) is the UK’s leading independent provider of managed communications services. We help organisations transform ICT into a strategic asset to support growth, enhance agility and efficiency, boost collaboration and deliver competitive advantage.

Azzurri Communications was formed in June 2000 and is headquartered in the UK, offering global access to sales, service and support to customers in 130 countries.

Our flexible, integrated communications services encompass IP and mobile telephony, converged networks, unified communications, contact centres and document solutions.

About Essex County Council
Essex County Council (essex.gov.uk) is the local government body for the county area of Essex.

Essex County Council forms one level of local government within the county of Essex. Essex County Council provides services for 1.4 million people and it is one of the largest local authorities in the UK. We work with other local authorities, as well as regional, national and international authorities, to deliver services and represent the best interests of the people of the county.

Enquiries:
Eckoh plc, Nik Philpot, Chief Executive Officer
Adam Moloney, Group Finance Director
T: 01442 458 300

Buchanan
Jeremy Garcia, Nicola Cronk, Gabriella Clinkard
T: 020 7466 5000

Singer Capital Markets
Shaun Dobson, T: 020 3205 7500

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Telecom / Wireless / VoIP / IPTV Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: NeonDrum Ltd

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick NewswireToday Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Telecom / Wireless / VoIP / IPTV articles,
CATCH Visitors via Your Competitors Announcements!


Eckoh Announces Award of A New Contract with Essex County Co for Speech Recognition Technology

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name NewswireToday and LINK as the source.
 
Publisher Contact: Liz Hartney - NeonDrum.com 
+44(0)75 1051 8732 news[.]neondrum.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any NeonDrum Ltd securities in any jurisdiction including any other companies listed or named in this release.

Telecom / Wireless / VoIP / IPTV via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From NeonDrum Ltd / Company Profile


Read Telecom / Wireless / VoIP / IPTV Most Recent Related Newswires:

Telstra, Ericsson and Qualcomm Achieve World First, Record of 5Gbps 5G Download Speed on a Commercial Network
Qualcomm and NIO Bring Immersive Driving Experiences with Intelligent Cockpit and 5G Technologies to NIO ET7
NEC Concludes Contract to Supply the Palau Cable 2 (PC2) Optical Submarine Cable
Xcel Energy to Launch Initial Deployment of 900 MHz Wireless Private Broadband
Asia-Pacific 5G Enterprise Market to Witness Massive Growth by 2024 as Mega Trends Fuel Industry Transformation Finds Frost & Sullivan
Sangoma Commended by Frost & Sullivan for Delivering Exceptional Customer Experience with its Wide Portfolio of UC Solutions
Qualcomm and Great Wall Motor Work to Deliver Premium Smart Mobility Experiences for Next-Generation Intelligently Connected and Autonomous Vehicles
NEC Completes Submarine Cable System for BSNL Connecting Chennai, India and the Andaman & Nicobar Island
IDC Names Motorola Solutions A 'Leader' in Public Safety Software that Helps Agencies to Manage Evidence Stored and Transmitted Electronically
Fastweb Selects Qualcomm for 5G Fixed Wireless Access Commercial Launch in Italy
Qualcomm, Ericsson, Swisscom and Oppo Achieve 5G Standalone Milestones with 5G Carrier Aggregation and 5G Voice
NEC Selected by Telefónica Germany as System Integrator for First Open RAN Pilot in Germany
Polish Electricity Supplier Energa-Operator Secures the Power for over 8 Million People with Motorola Solutions TETRA Digital Radio Network
Qualcomm Announces New Snapdragon 678 Mobile Platform for Immersive Entertainment Experiences
NEC Accelerates Commercial-ready 5G Ecosystem Development At its CoE Open RAN Laboratory

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  Limelon Advertising, Co.

Visit  BizJobs.com





 
  ©2021 NewswireToday — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com newswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are proudly NOT affiliated with USA TODAY (usatoday.com)