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DoD Consolidates Around LiveTime Private Cloud ITSM - LiveTime was able to replace the existing point solutions and go live within a matter of weeks - LiveTime.com
DoD Consolidates Around LiveTime Private Cloud ITSM

 

NewswireToday - /newswire/ - Newport Beach, CA, United States, 2012/04/24 - LiveTime was able to replace the existing point solutions and go live within a matter of weeks - LiveTime.com. TSX: ABT

   
 
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About The US Department of Defense
The US Department of Defense (DoD) is a well recognized entity around the world responsible for the protection of the United States and managing 1.4 million men and women on active duty, 718,000 civilian personnel and the nation’s largest employer. Another 1.1 million serve in the National Guard and Reserve forces.
Challenge

Even with significant budgets the DoD is not immune to cost rationalization where it is warranted and is committed to utilizing the best solutions the market has to offer.

With a significant number of Service Desk solutions throughout the organization, high costs of maintenance and upgrades they sought a more modern approach using LiveTime’s private Cloud ITSM solution.

Running more than 6 separate installations of an existing Remedy solution LiveTime was able to replace all instances with one centralized highly available solution in undisclosed locations.
Solution

LiveTime (livetime.com) was able to replace the existing point solutions and go live within a matter of weeks. An important part of the solution was to take feeds from other proprietary Asset Management Systems and maintain a centralized CMDB of internal assets and services for supporting military operations around the globe.

The DoD was able to leverage LiveTime’s extensive web services API to feed the integrated CMDB inside LiveTime Service Manager. The DoD is now able to handle a significantly greater volume of requests, incidents and change than ever before and significantly reduce the overall budget.

 
 
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DoD Consolidates Around LiveTime Private Cloud ITSM

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