NewswireToday - /newswire/ -
New Delhi, Delhi, India, 2012/04/12 - ZapIn to enable enhanced customer experience in Banking, Insurance, Telecom, Healthcare - NewgenSoft.com.
Newgen Software Technologies Limited, a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM) and Customer Communication Management (CCM) announced the launch of its mobile capture application – ZapIn for enterprise customers, available both on Smart phones and Tablets.
This innovative enterprise application revolutionizes the way data gets captured. ZapIn helps business executive on-the-move, to capture customer information while they are face-to-face with the customer and instantly initiate its processing at the back-office.
Speaking at the launch of the application, Mr. Diwakar Nigam - CEO, Newgen Software said,“ZapIn is a revolutionary product in the enterprise mobile application market. ZapIn is designed for enabling drastic reduction in Business Process cycle times and enhanced customer experience. We find significant traction for ZapIn in verticals like Banking, Insurance, Telecom, Healthcare and Logistics.”
The key to the application is its advanced image processing that ensures high quality images and minimal size, making it viable to be transferred over a GPRS/3G network. Further the application ensures First-Time-Right by enforcing business rules and logic so that all key information and documents are captured properly before the process gets initiated.
Newgen ZapIn is a highly secure application as it encrypts all data that gets transferred over the network. Only registered Mobile/Tablet devices are allowed to communicate with the ZapIn server ensuring safety and security of customer information.
It is worth noting that some of the leading players in the Banking and Insurance industry have already signed up for this application. Given the potential this technology holds, it is bound to become an essential tool for mobile business executives.
Newgen Software Technologies Limited (newgensoft.com) is a leading global provider of Business Process Management (BPM), Enterprise Content management (ECM) and Customer Communication Management, with a global footprint of 850 installations in over 45 countries with large, mission-critical solutions deployed at the world's leading Banks, Insurance firms, BPO’s, Healthcare Organizations, Government, Telecom Companies & Shared Service Centers.
Newgen’s Quality Systems are certified against ISO 9001:2008 and Information Security Standard, ISO 27001:2005. Newgen has been assessed at CMMi Level3.
Rohit Thakur - Senior Manager Newgen Software
D-152, Okhla Phase 1 - New Delhi-110020