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Englewood, CO – The City of Englewood selects Summation360™ to give customers 24/7 self-service access to their utility account information by phone or web. Customers can check account balance, payment history, consumption history, and make a payment to their account. The system includes a real-time interface into the City’s Advanced Utility Systems CIS Infinity database ensuring information is up to date and payments post immediately. Englewood has also purchased TWI’s alertworks™ outbound notification system to proactively make automated calls to customers for delinquency reminders and other time-sensitive information.
Pasadena, TX – The City of Pasadena goes VoIP with the purchase of TWI’s Voice-over-IP IVR platform, courtworks™ IVR and web with integration to the Court’s CSI database, and alertworks™ outbound notification system. Courtworks™ provides citizens access to information about court status and frequently asked questions and allows them to enter pleas or make payments by phone or web. To enhance customer service, alertworks™ will also be used to make reminder calls for upcoming court dates, deadlines and schedule changes. These calls will cut down the number of missed court appearances and reduce confusion associated with schedule changes.
Rosamund Community Services District, CA – Rosamund Community Services District (RCSD) purchases hosted utility billing IVR from TWI and Continental Utility Solutions, Inc. The IVR provides customers with real-time interface into the RCSD’s CUSI utility billing system giving them 24/7 account access to their utility information by phone so they can get account balances and make payments. RCSD has also purchased the alertworks™ outbound notification system to proactively make automated calls to customers for delinquency reminders and other time-sensitive information.
Sheridan, WY – The Town of Sheridan selects Summation360™ to give customers 24/7 self-service access to their utility account information by phone. Customers can check account balance, payment history, and make a payment to their account. The system includes a real-time interface into the Town’s inHANCE CIS system. Sheridan has also purchased the alertworks™ outbound notification system to proactively make automated calls to customers for delinquency reminders and other time-sensitive information.
Parker Water and Sanitation District, CO – Parker Water and Sanitation District becomes a TWI client with the purchase of Summation360™ voice automation. The solution includes hosted utility billing IVR with real-time integration to the District’s Data West Corp. BillMaster utility database and alertworks™ outbound notification system.
Stoughton Utilities, WI – Stoughton Utilities selects TWI’s hosted outbound notification system, alertworks™. This system is used to make courtesy calls to past due customers and callouts about other time-sensitive information (e.g. boil alerts, service interruptions, etc).
Richland, WA – The City of Richland purchases utility billing IVR from TWI and Advanced Utility Systems. The IVR provides customers with real-time interface into the City’s CIS Infinity database giving them 24/7 account access to their utility information by phone so they can get account balances and make payments. Richland has also purchased TWI’s alertworks™ outbound notification system to proactively make delinquent payment reminders and deliver other timely notices to customers.
Greater Ouachita Water Co., LA – Greater Ouachita Water chooses hosted utility billing IVR from TWI and inHANCE Utility Systems. Utility billing IVR provides customers with convenient 24/7 utility account access and payment options by phone. Customers can hear account balances, payment history, and make payments by credit card or eCheck all in real-time. Greater Ouachita Water has also purchased TWI’s alertworks™ outbound notification system to notify customers of delinquent payments, service interruptions, boil alerts, and other timely information.
Water Utility Management Co., LA – Water Utility Management Company becomes a TWI client with the purchase of Summation360™ voice automation. Summation360™ gives customers 24/7 self-service access to their utility account information by phone. Customers can check account balance, payment history, and make a payment to their account.
Elsinore Valley Municipal Water District, CA – Elsinore Valley Municipal Water District (EVMWD) migrates its utility billing IVR application and alertworks™ outbound notification system to a hosted platform. Customers can check account balance, payment history, consumption history, and make a payment to their account. The system includes a real-time interface into EVMWD’s Advanced Utility Systems CIS Infinity database.
Santa Rosa, CA – The City of Santa Rosa Utility Department selects hosted alertworks™ – TWI’s outbound calling system – to proactively make delinquent payment reminders and deliver other timely notices to customers.
St. Thomas Energy Inc., ON – St. Thomas Energy selects Summation360™ to provide customer self-service automation. The solution includes hosted utility billing IVR with real-time integration to the Utility’s NorthStar Utilities Solutions CIS database and alertworks™ outbound notification system.
Lansdale, PA - The Borough of Lansdale selects Summation360™ voice automation from TWI to provide automated customer service by phone. Customers have 24/7 self-service access to their account information to hear account balance, payment history, and make payments by credit card or eCheck. The complete system is hosted at TWI’s secure and redundant cloud hosting facilities.
Pueblo West Metropolitan District, CO – Pueblo West Metropolitan District (PWMD) purchases hosted utility billing IVR from TWI and Data West Corp. The IVR provides customers with real-time interface into PWMD’s BillMaster utility billing system giving them 24/7 account access to their utility information by phone so they can get account balances and make payments.
Orangeville Hydro Ltd, ON – Orangeville Hydro becomes a customer with the purchase of Summation360™ voice automation. The solution includes hosted utility billing IVR with real-time integration to the Utility’s NorthStar Utilities Solutions database and alertworks™ outbound notification system.
Keizer, OR – The City of Keizer selects TWI’s hosted outbound notification system, alertworks™. This system is used to make courtesy calls to past due customers and callouts about other time-sensitive information (e.g. boil alerts, service interruptions, etc).
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