VerticalResponse, a leading provider of self-service marketing solutions for small businesses including email marketing, social media, event marketing, online survey and direct mail marketing, was presented with one silver and two bronze Stevie Awards® at the sixth annual Stevie Awards for Sales & Customer Service gala. The event was held at Caesars Palace in Las Vegas, Nev.
VerticalResponse was a finalist – and won – in the following categories:
• Silver Award for Customer Service Leader of the Year – Kristen Hayer, Vice President of Sales and Support;
• Bronze Award for Front-Line Customer Service Team of the Year;
• Bronze Award for Telesales Team of the Year.
The Stevie Awards for Sales & Customer Service are the world's top sales awards, contact center awards and customer service awards. The Stevie Awards organizes several of the world's leading business awards shows including the prestigious American Business Awards℠ and International Business Awards℠.
"We've participated in the Stevie Awards for many years and every year there are always so many great finalists, especially for the Sales & Customer Service program," said Janine Popick, VerticalResponse CEO. "To place silver or bronze in all three categories is remarkable. Kudos to Kristen Hayer and her amazing teams; without them out there on the front lines, VerticalResponse would definitely not be where it is today."
Nicknamed the Stevies for the Greek word for "crowned," the trophies were presented to honorees during a gala banquet on Monday, February 27, in Las Vegas. More than 350 nominated customer service and sales executives from the United States and several other countries attended. The presentations were broadcast live by the Business TalkRadio Network.
More than 1,000 entries from organizations of all sizes and in virtually every industry were submitted to this year's competition, an increase of almost 30 percent over 2011. The average scores of 93 professionals worldwide, acting as preliminary judges, determined finalists. Entries were considered in 27 categories for customer service professionals; 38 categories for sales professionals; and categories to recognize new products and services and solution providers.
Additionally, more than 100 members of seven specialized judging committees determined Stevie Award placements from among the finalists during final judging this year.
Details about the Stevie Awards for Sales & Customer Service and the list of finalists in all categories are available at stevieawards.com/sales.
VerticalResponse, Inc. (verticalresponse.com) provides a full suite of self-service marketing solutions for small businesses including email marketing, social media marketing, event marketing, direct mail marketing and online surveys. Its mission is to empower small businesses and non-profit organizations to easily and affordably create, manage and analyze their own marketing campaigns. Users can benefit from a wide variety of features including more than 700 free email marketing templates; tools to create, schedule and publish content over social media networks; and robust reporting so that they can understand overall marketing success. VerticalResponse is headquartered in San Francisco, Calif. For more information visit the website and connect on Twitter at @VR4SmallBiz and Facebook at facebook.com/verticalresponse.
About The Stevie Awards
Stevie Awards (stevieawards.com) are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.
Sponsors and supporters of the 6th annual Stevie Awards for Sales & Customer Service include American Support, the Business TalkRadio Network, Coloredge Los Angeles* New York, Competence Call Center, SDL and ValueSelling Associates.