NewswireTODAY - /newswire/ - Berkeley, CA, United States, 2006/11/13 - EMANIO, Inc., a leading provider of Data Integration and Electronic Data Interchange (EDI) applications announced to-day an exciting new support program offering for existing and new clients.

EMANIO, Inc. expands its support hours to provide coverage from 7:00 am to 7:00 pm Central Standard Time(CST).

EMANIO’s new base support program including:

• Extended hours of operations - now available from 7:00 am to 7:00 pm CST.
• Remote troubleshooting options including the ability to take control of the target application to trouble-shoot and modify configurations.
• A 24x7 support option* for high-availability environments.
• Optional Educational sessions to train staff members on EMANIO applications.
• Optional access to EMANIO’s upcoming account console - Allowing EMANIO customers to access accounting & support data directly via a web-based user interface (Available 2007).

EMANIO’s new support program is effective November 1st 2006 is available to existing EMANIO customers at no additional charge. “EMANIO understands the critical nature of the systems it provides and for this reason we added these support options and provide our customers new expanded abilities to maintain those systems.” said KG Charles-Harris, CEO of EMANIO, Inc. “The added ability to have access to support on a an extended basis, as well as the ability to use our new systems to stay in contact with us will give our customers the additional level of confidence that EMANIO is here to ensure the availability of the systems it provides”, continued Mr. Charles-Harris.

EMANIO’s new support program availability is the first in a series of steps EMANIO is undertaking to expand its support program and provide world-class customer service to its customer base. More customer support options will be made available in the coming months.

About EMANIO

EMANIO (emanio.com) was founded in 1994 and has operations across the United States and in Europe. The company helps organizations solve business requirements through analysis, technology and services, and eMessaging through EDI / XML, ASN / bar-coding solutions, and data integration.

In 1995, EMANIO was the first company to send EDI messages over the Internet and integrate these into backend ERP and Supply Chain Management systems through a single visual tool. With over 17,000 customers, EMANIO provides a broad line of global trading community B2B software and solutions services for supplier and customer e-commerce connection and interaction. In 2002, EMANIO acquired TradingPartner and OnCall*EDI from Mercator Software.

© 2006 EMANIO Incorporated. All rights reserved. EMANIO, the EMANIO logo, EMANIO TradingPartner and TradingPartner Integrator are either registered trademarks or trademarks of EMANIO Incorporated in the United States and/or other countries. All other trademarks are the property of their respective owners.

Agency / Source: EMANIO, Inc.

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