MOST TRUSTED NEWSWIRE PRESS RELEASE DISTRIBUTION
PRTODAY / NewswireToday press release distribution service network
More news: Software
Written by / Agency / Source: LiveVox, Inc.
Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

ARM Eliminates Premised Dialer and PBX - Leading receivables management firm implements Cloud Contact Center with integrated ACD/PBX, predictive dialer, IVR and call recording - LiveVox.com
ARM Eliminates Premised Dialer and PBX

 

NewswireToday - /newswire/ - San Francisco, CA, United States, 2012/02/06 - Leading receivables management firm implements Cloud Contact Center with integrated ACD/PBX, predictive dialer, IVR and call recording - LiveVox.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

LiveVox, Inc., the provider of Private VoIP Cloud™ contact center applications, today announced that Accounts Receivables Management, Inc. has signed a multi-year agreement for use of the LiveVox Cloud Contact Center Platform across all global call centers.

ARM, a leading receivables management solutions provider based in Thorofare, N.J., concluded that site-premised dialer technology was too slow to adapt to industry changes. ARM expanded an existing relationship with LiveVox once deciding that the cloud system materially outperformed premised dialers. ARM has now implemented the full LiveVox suite of ACD/PBX, predictive dialer, IVR, and call recording for more than 300 seats at onshore and offshore locations.

“I have been extremely impressed with LiveVox’s dedication to customizing the right solution for its clients,” said Joe Burch, Chief Operating Officer, ARM. “We know receivables management operations and strategy, but technology optimization is LiveVox’s area of expertise. With the scale and agility of the LiveVox system we increased productivity and very clearly saw ways to improve our client performance.”

Productivity & Cost Efficiency
ARM realized they needed better flexibility, scalability and reporting than traditional site-premised dialers could provide. “With LiveVox, Right-Party Contact rates increased as much as 35% raising productivity without higher telephony costs”, said Josh Seuberling, Director of Operations, ARM. Seuberling added that “ARM can be more flexible with contact strategies, such as hosting its best agents from across locations on the same high-value campaigns on the fly.”

ARM also used LiveVox to migrate their contact centers fully to VoIP without PBX upgrades, capital expenditures or ongoing maintenance and support costs of on-site technology.

“The goal of technology providers should be to deliver simpler models that allow contact centers to quickly take action when business requirements change,” said Louis Summe, Chief Executive Officer, LiveVox. “The cloud delivers levels of scale, flexibility and security that would be cost prohibitive to most organizations otherwise. These features, not on-site servers, are what improve performance.”

Rapid Implementation & Sensible Migration
ARM appreciated the speed of LiveVox deployment and new feature upgrades without “waiting for an annual release to come out” like site-premised solutions do, Burch said.

At the same time, LiveVox was able to map ARM’s required campaign customizations and deliver a smooth transition from legacy hardware to the cloud contact center without impacting existing operations.

Security, Reliability, and Scalability
The LiveVox solution is unique as a hosted ACD/IVR/PBX that is PCI-DSS certified. Cloud deployment results in truly elastic applications, scaling up and down as, when and where needed. The multi-tenant LiveVox solution is built upon identical resource pools with automatic failover, even at the carrier layer through the use of multiple top IP carriers.

About LiveVox
LiveVox (livevox.com) provides cloud contact center solutions. The patented, PCI-certified LiveVox platform integrates highly scalable applications such as ACD/PBX, predictive dialer, IVR, call recording and business analytics via a burstable, redundant IP/MPLS mesh. LiveVox is headquartered in San Francisco.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: LiveVox, Inc.

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick NewswireToday Visibility Checker

 

Distribution / Indexing: [+]  / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


ARM Eliminates Premised Dialer and PBX

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name NewswireToday and LINK as the source.
 
Publisher Contact: Press Office - LiveVox.com 
917-675-4116 info[.]livevox.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any LiveVox, Inc. securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From LiveVox, Inc. / Company Profile


Read Software Most Recent Related Newswires:

Cicero Recognized with Enabling Technology Leadership Award by Frost & Sullivan for its Product Line Strength and Customer Impact
Detego Announces a New Solution for Managing the Increasing Number of eCommerce Returns up to 90% Faster, as Retailers Focus Efforts to Online Channel
SAP Kicks Off SAP.iO Foundry Paris for HR Tech Startups
Aptean Supports Research to Fight COVID-19 Pandemic by Offering Worldwide Complimentary GenomeQuest Usage to Scientific Community
InterSystems Recognized for Second Year in a Row with 2020 Gartner Peer Insights Customers’ Choice for Operational Database Management Systems
SAP and Accenture Launch Upstream Oil and Gas Solution to Help Streamline Processes and Costs
Oldest Trailer Manufacturer in The Netherlands Continues to Innovate to Serve Customers Easier, Faster, Better
SAP.iO Foundry Tokyo Launches Industry 4.0 Startup Acceleration Program
Oracle Cloud Powers New Video, Gaming, and Sports Streaming Services
New API Integration from Matrix & WideOrbit Delivers AR Transparency
SAP and Goldman Sachs Innovate to Offer Global Payments on Ariba Network
Oracle Adds Clarity and Color to the De Beers In-Store Experience
Splunk Increases Data Collection Quality, Improves Respondent Convenience, Reduces Costs and Strengthens Security for 2020 Census
TIBCO Receives 2020 DEVIES Award for Data Development and Architecture
TIBCO Recognized as a Leader in 2020 Gartner Magic Quadrant for Data Science and Machine Learning Platforms

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  JobsWare.com

Visit  RightITnow, Inc.





 
  ©2020 NewswireToday — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com newswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)