MOST TRUSTED NEWSWIRE PRESS RELEASE DISTRIBUTION
PRTODAY / NewswireToday press release distribution service network
Written by / Agency / Source: Netlaw Media Ltd
Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Netlaw Media and Potentio Launch CXinLaw - A New Consumer Experience Platform for Law Firms - Netlaw Media announced a partnership with service experts Potentio to offer an innovative platform of tools and programmes for legal service providers which are designed to create and support the delivery of outstanding customer service - NetlawMedia.com
Netlaw Media and Potentio Launch CXinLaw - A New Consumer Experience Platform for Law Firms

 

NewswireToday - /newswire/ - London, United Kingdom, 2012/01/10 - Netlaw Media announced a partnership with service experts Potentio to offer an innovative platform of tools and programmes for legal service providers which are designed to create and support the delivery of outstanding customer service - NetlawMedia.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Financial / Legal / Venture Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Following twelve months of detailed planning, CXinLaw will combine the sector knowledge of one of Europe’s most successful legal media and events organisations Netlaw Media, together with Potentio, the customer service specialists renowned for improving the service experience levels within the world’s best known brands and businesses.

“Differentiation through service is imperative for law firms in a market which is now subjected to new legislation as well as the saturation of existing providers and new entrants” said Carl White, Partner at CXinLaw. “With clients no longer offering loyalty based solely upon cost or expertise, we have found that clients are now demanding outstanding levels of service from instruction through to completion if repeat business is to be offered”.

“Research indicates that 98% of prospective or existing clients will not communicate bad or sub-standard service to their providers, they simply do not return to the original point of sale. Furthermore, by combining a practical service strategy together with training and engagement, outstanding customer service will assist law firms to release up to 50% extra profit by retaining just 5% of their clients”.

“With three key areas focusing on service innovation, education and performance, CXinLaw has been formatted to respond to a changing legal environment in which consumers are becoming increasingly aware of their overall experience of service. Recently, we implemented a customer experience scheme at a leading UK retailer where within 12 weeks of roll-out, we helped them to create an additional £900,000 of sales revenue through a programme which delivered an improved service experience. By utilizing the CXinLaw platform, this highly significant figure is certainly scalable within any law firm or business within the legal sector” said White.

CXinLaw’s primary aim is to ensure law firms leverage every customer touch-point to deliver a well-defined, unique and consistently executed service that builds loyal, client relationships and sustainable profitability.

CXinLaw offers law firms:

• Service aligned strategies created with internal business partners;
• ‘Voice of the Customer’ programs, secret shopping and client feedback;
• Front-end service analysis, competitor benchmarking and evaluation;
• Innovative development initiatives tailored to enhance service delivery and culture;
• Core and modular programs including service training, coaching and online learning;
• Management support and training to enable ownership and leadership of service excellence;
• Reception, front-of-house, and call centre evaluation, training and development;
• End-to-end customer service process design and upgrades.

During January 2012, CXinLaw will lead the field with the release of results from a ground-breaking legal ‘secret shopping’ campaign which assessed the front-end service provided by 100 law firms in the UK. The ‘CXinLaw White Paper’ is a sector first and has specifically identified where the opportunities for service development are, and more so, where firms must build the business case for improvement.

To learn more about how CXinLaw can assist your firm to implement best practice whilst developing an inspired culture of outstanding service, visit netlawmedia.com or call 020 3176 4271.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Financial / Legal / Venture Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Netlaw Media Ltd

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick NewswireToday Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Financial / Legal / Venture articles,
CATCH Visitors via Your Competitors Announcements!


Netlaw Media and Potentio Launch CXinLaw - A New Consumer Experience Platform for Law Firms

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name NewswireToday and LINK as the source.
 
Publisher Contact: G. Stefano - NetlawMedia.com 
+44(0)20 3176 4200 enquiries[.]netlawmedia.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Netlaw Media Ltd securities in any jurisdiction including any other companies listed or named in this release.

Financial / Legal / Venture via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Netlaw Media Ltd / Company Profile


Read Financial / Legal / Venture Most Recent Related Newswires:

The Retirement Advantage Appoints Darin Erdmann As National Sales Manager
Global Female Income to Reach Trillion in 2020 Says Frost & Sullivan
ALM Announces the Launch of Legal Radar
SCOR Acquires A Majority Stake in AgroBrasil - An Innovator and Leader in Brazil’s Agriculture Insurance Ecosystem
The Retirement Advantage, Inc. Hires Trey Galuppi As MEP Specialist
Controlling eDiscovery Spend, Security, and Cloud Are Top Priorities for Enterprise Legal Departments
ALM Announces the Launch of Law.com International
The Retirement Advantage, Inc. Continues Expansion of National Footprint with Acquisition of FSA
Global Lending Services, LLC Expanding Operations, Adding 669 Jobs in Greenville County, SC
Two Powerhouse Keynotes to Drive the Business of Law Discussion At Legalweek
The Retirement Advantage, Inc. Expands Consulting Capabilities and National Footprint
Global Financial Analytics Market is Propagating At a Growth Rate of 10.05% CAGR by 2027 Finds Inkwood Research
Apollo and Athene to Acquire PK AirFinance from GECAS
TRA Offers Complimentary Business Assessment to TPA Owners through Year-End 2019
ALM Announces New Data-driven Audience First Marketing Platform

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  RightITnow, Inc.

Visit  La Bella Bakery Artisan Bakery Arizona





 
  ©2020 NewswireToday — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com newswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)